Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Operations & Maintenance IT Manager
Do you enjoy leading IT operations while ensuring systems remain stable, secure, and high performing?
Are you experienced managing releases, fixes, and enhancements while partnering across engineering, product, and infrastructure teams?
About the Role:
The O&M IT Manager is responsible for ensuring the reliability, performance, and lifecycle maintenance of enterprise systems while overseeing ongoing development work that supports operational needs. This role manages releases, bug fixes, enhancements, and platform improvements while partnering with architecture, engineering, and product teams to deliver high-quality, low-risk deployments. You'll play a key role in keeping critical systems stable, secure, and continuously improving.
Key Responsibilities:
Managing day-to-day operations for infrastructure, applications, cloud services, and core systems
Ensuring SLAs and OLAs are met while maintaining system performance and security
Leading incident response, major incident management, root cause analysis, and problem resolution
Strengthening monitoring, logging, alerting, dashboards, and operational runbooks
Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing
Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking
Establishing and communicating maintenance schedules and change windows
Owning the end-to-end bugfix lifecycle from intake through deployment
Coordinating with engineering and QA teams to validate fixes and releases
Managing minor enhancements, automation improvements, and configuration changes
Supporting major releases, upgrades, and system rollouts with readiness planning
Leading release management processes including approvals, timelines, environments, and deployment execution
Defining release standards, rollback procedures, and version controls
Tracking release and operational KPIs and driving continuous improvement initiatives
Enforcing ITIL-aligned processes across incident, change, and release management
Partnering with security teams on vulnerabilities, access controls, and audit readiness
Leading technical staff and managing vendors, contracts, and escalations
Managing O&M budgets and optimizing costs across infrastructure and cloud environments
Driving automation initiatives to improve stability and reduce operational effort
Requirements:
Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations
Lead technical teams with at least 3+ years of people management experience
Manage release processes, bugfix pipelines, and application lifecycle activities
Work across hybrid environments including cloud and on-prem platforms
Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management
Coordinate cross-functional teams across development, QA, operations, and security
Analyze operational metrics and implement improvements based on data
Communicate clearly with technical and business stakeholders
Preferred Qualifications:
Hold certifications such as ITIL, Azure, AWS, or DevOps
Use CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
Apply automation tools such as PowerShell, Python, Terraform, or Ansible
Flexible Working
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:
Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
Working for You
We offer perks and rewards designed to support you:
Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Join Us:
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:
Bring your authentic self to work every day.
Grow and thrive both personally and professionally.
Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (77,770 - 101,000)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .
