Sr Group Operations Manager - Americas Travel Manager
Charlotte, North Carolina
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.
The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team, part of the Chief People Organization, responsible for developing and executing the strategy across key travel categories-including airlines and hotels-to deliver a best-in-class travel program for employees worldwide. This leader will manage strategic supplier relationships, drive contract negotiations, oversee program performance, and partner closely with internal stakeholders to enhance traveler experience, ensure policy compliance, and deliver measurable cost efficiencies. The role requires strong analytical capability, executive-level communication, and the ability to thrive in a fast-paced, matrixed environment while driving strategic initiatives end-to-end.
Responsibilities:
Lead development and execution of strategies across airline and hotel programs
Manage key supplier relationships, ensuring service quality and compliance with corporate standards
Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams
Partner with travel operations peers to drive continuous improvement, service
Collaborate with business stakeholders, travel operations, senior executives, and cross functional teams to meet evolving business needs
Address and resolve stakeholder escalations using strategic problem solving and creative solutions
Support global and regional travel policy governance, compliance monitoring, and reporting
Provide regular performance updates, analytics, and insights to senior leadership.
Benchmark, analyze, and report on travel spend, compliance, and supplier performance
Leverage travel management systems, reporting tools, and data visualization to drive insights and decision making
Support implementation of new travel technologies, tools, and product launches
Required Qualifications:
3-5 years of experience working with or in the travel industry, preferably with expertise in managing hotels and airlines
Demonstrated success in supplier relationship management, contract negotiation, and strategic sourcing
Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders
Excellent communication, interpersonal, and executive presentation skills
Experience managing cross functional teams and leading complex projects in a matrixed global organization.
High attention to detail with the ability to manage multiple priorities under tight deadlines
Proficiency with travel management systems, reporting/analytics tools, and Microsoft Office applications
Desired Qualifications:
Bachelors degree or equivalent work experience
Deep knowledge of travel industry trends, global market dynamics, and emerging travel technologies
Experience working for or directly with airlines, hotel chains, or travel suppliers
Strong project management background with proven ability to drive change initiatives
Ability to work effectively in unique situations and consistently improve end to end travel processes
Skills:
Customer Service Management
Regulatory Compliance
Risk Management
Stakeholder Management
Talent Development
Business Operations Management
Change Management
Customer and Client Focus
Decision Making
Relationship Building
Business Process Analysis
Strategic Thinking
Strategy Planning and Development
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
