Job Description
About the Role
NetSuite Customer Success (CS) is seeking an experienced Consulting Technical Manager to join our Professional Services team focused on Process Manufacturing delivery. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America.
This position sits within the NetSuite Customer Success - Delivery / Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization or health-check engagements that result in high-value, project-based outcomes.
As a Consulting Technical Manager, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential-you must be capable of navigating complex client situations and collaborating effectively across internal and external teams. In addition to core ERP delivery responsibilities, this role will increasingly support AI-enabled business transformation by helping customers identify, design, and adopt AI capabilities embedded within NetSuite and integrated business applications to drive efficiency, insight, and measurable outcomes.
Key Responsibilities
Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for Process Manufacturing industry customers, ensuring project quality, adherence to scope, and high customer satisfaction.
Gather, analyze, and validate customer business requirements, translating them into robust and scalable NetSuite solution designs.
Architect and configure complex NetSuite solutions that meet customer business objectives, including advanced workflows, automations, reporting, and integrations.
Define detailed functional requirements, collaborating with both internal technical resources and external partners to design, test, and deploy integrations and advanced configurations.
Champion continual process improvement and knowledge sharing by leveraging and contributing to Oracle's knowledge base, and actively participating in professional communities.
Support AI-enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within NetSuite and connected applications.
Foster cross-functional collaboration by building reciprocal relationships with other business units and partners, identifying, and integrating synergies to enhance overall project delivery.
Proactively identify opportunities to innovate and drive improvements in delivery processes, leveraging business insights and encouraging creative solutions within the team.
Monitor and analyze team performance metrics, coach team members towards optimal productivity, and ensure timely achievement of delivery and quality goals.
Contribute to the continual enhancement of Oracle knowledge resources by sharing best practices and lessons learned, and actively participating in professional communities within Oracle.
Minimum Qualifications
7 or more years of cumulative relevant experience to include significant ERP solution functional implementation and/or administration. (5-7 years of experience relevant to this position, including 2 years of consulting experience preferred.)
Strong ERP functional consulting background with experience leading customer-facing implementations, Process Manufacturing industry experience is a plus.
NetSuite platform experience strongly preferred; experience with competing ERP platforms will be considered.
Consulting experience with demonstrated ability to lead workshops, manage stakeholders, and deliver executive-ready communication, Project leadership is a plus.
Strong written and verbal communication as well as presentation skills.
English language read/write/speak proficiency.
Preferred Qualifications
NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent).
Experience with batch manufacturing environments including lot traceability
Familiarity with formula management and manufacturing concepts
Expertise with BlendApps is also a plus.
Ability to guide customer based on NetSuite leading practices.
2+ years' experience implementing AI/ML or generative AI capabilities integrated with business applications (e.g., ERP, CRM, commerce, supply chain, or analytics platforms).
Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP).
Experience defining KPI frameworks for AI-enabled or automation use cases , such as accuracy lift, cycle-time reduction, revenue growth, or COGS impact.
Proven track record leading medium to large ERP programs with cross-functional and technical complexity.
Experience mentoring or coaching consultants within delivery engagements.
Ability to travel as needed. Could be up to 50%.
What You'll Get
Opportunity to work remotely while partnering with a dynamic, collaborative NetSuite Professional Services team.
Engagements across diverse Process Manfuacturing industry customers with complex business challenges and transformation goals.
Ongoing professional growth through real-world problem solving and continuous learning at the intersection of cloud ERP, data, and applied AI .
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/) .
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $103,700 to $153,700 per annum.
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
Vacancy Type - Replacement Position
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
