Position Summary
Affordable Care, LLC is seeking a Senior Director of Information Technology to provide strategic leadership and operational oversight across the organization's technology landscape. This executive role is responsible for the full breadth of IT operations - including enterprise infrastructure and multi-cloud platforms, information security and compliance, and end-user service delivery. The Senior Director will set the technology vision, build and lead high-performing teams, and ensure that IT capabilities are aligned with business objectives, regulatory requirements, and the organization's growth trajectory. The ideal candidate combines deep technical fluency with proven leadership, a strategic mindset, and the ability to communicate effectively at all levels of the organization.
Essential Duties and Responsibilities
Strategic Leadership & Governance
Define and execute the IT strategic roadmap in alignment with organizational goals, ensuring technology investments deliver measurable business value.
Serve as a key member of the IT leadership team; advise the CIO and executive leadership on technology strategy, risk posture, and digital transformation opportunities.
Own the IT operating budget and capital planning process; manage vendor relationships, contract negotiations, and technology procurement to optimize cost and capability.
Establish and mature IT governance frameworks including policies, standards, and procedures across infrastructure, security, and service delivery functions.
Drive organizational change management for technology initiatives, ensuring stakeholder alignment and adoption across business units.
Evaluate and recommend emerging technologies, platforms, and service models to maintain competitive advantage and operational efficiency.
Infrastructure & Multi-Cloud Operations
Provide executive oversight of the enterprise infrastructure environment spanning on-premises data centers, colocation facilities, and multi-cloud platforms (Azure and additional cloud providers).
Set the strategic direction for hybrid and multi-cloud adoption, workload placement, migration execution, and cloud cost optimization.
Ensure the reliability, scalability, and performance of server platforms (Windows Server, Linux), virtualization environments, networking, and storage infrastructure.
Oversee hybrid identity and directory services strategy including Active Directory, Entra ID, conditional access, SSO, and identity governance across all platforms.
Direct infrastructure automation and infrastructure-as-code initiatives to improve consistency, speed of delivery, and operational efficiency.
Own disaster recovery, business continuity, and high-availability planning; ensure regular testing and validation of DR strategies across all environments.
Oversee cloud cost management and governance, establishing accountability for rightsizing, reserved capacity, tagging standards, and policy-as-code enforcement.
Information Security & Compliance
Mature and strengthen the existing information security function by assessing current capabilities, identifying gaps, and building a roadmap to elevate the organization's security posture.
Evaluate and optimize the current security team structure, skill sets, and coverage model; identify opportunities to augment with internal hires, managed security service providers (MSSP), or managed detection and response (MDR) partnerships.
Review, update, and formalize the organization's information security program including security policies, standards, risk assessment methodologies, and incident response plans to align with industry best practices and regulatory expectations.
Advance the organization toward a Zero Trust security architecture across on-premises and cloud environments, encompassing identity, network, endpoint, application, and data protection layers.
Ensure compliance with regulatory requirements applicable to the organization including HIPAA, SOC 2, NIST, HITRUST, and state privacy laws; strengthen audit preparation processes and drive timely remediation of findings.
Assess and improve the current vulnerability management program, including scanning cadence, remediation SLAs, penetration testing, and risk-based prioritization of findings.
Evaluate and rationalize the existing security tooling portfolio (SIEM/SOAR, EDR, PAM, DLP, email security, cloud security posture management); identify consolidation opportunities and capability gaps.
Formalize security awareness training and phishing simulation programs; establish metrics to measure program effectiveness and drive behavioral improvement over time.
Establish and track key security metrics, risk indicators, and maturity benchmarks; provide regular reporting to the CIO and executive leadership on security posture, trends, and incidents.
Strengthen incident response capabilities including playbook development, tabletop exercises, cross-functional coordination, communication protocols, root cause analysis, and lessons-learned processes.
IT Service Desk & End-User Support
Assess the current IT Service Desk operation and develop a roadmap to improve service quality, responsiveness, and end-user satisfaction across all Affordable Care locations and remote employees.
Evaluate the existing support model (staffing, tiers, coverage hours, escalation paths) and implement improvements to ensure appropriate capacity and skill coverage for the organization's needs.
Mature ITIL-aligned service management practices including incident management, request fulfillment, problem management, change enablement, and service level management; formalize processes where informal or ad hoc practices exist.
Review and refine service level agreements (SLAs) and key performance indicators (KPIs) for support operations; establish regular reporting cadences and drive continuous improvement in resolution times, first-contact resolution rates, and end-user satisfaction scores.
Evaluate the current IT service management (ITSM) platform and tooling; optimize workflows, automation, and reporting capabilities or recommend a platform transition if warranted.
Develop and expand the IT knowledge base and self-service capabilities to reduce ticket volume, empower end users, and improve the efficiency of the support team.
Oversee endpoint management and lifecycle strategy including device provisioning, imaging, patching, and asset tracking across Windows, macOS, and mobile platforms; identify opportunities to standardize and automate.
Implement or optimize endpoint management solutions (Intune, SCCM, Jamf, or equivalent) to ensure device compliance, security, and standardization across the fleet.
Improve onboarding and offboarding processes in coordination with HR, including account provisioning, access management, equipment logistics, and day-one readiness; identify automation opportunities to reduce manual effort and ensure consistency.
Foster a service-oriented culture within the support team, emphasizing empathy, communication, accountability, and a commitment to continuous improvement.
Team Leadership & Organizational Development
Recruit, develop, and retain a high-performing IT organization across infrastructure, security, and service desk functions.
Establish clear roles, responsibilities, and career development paths for all IT staff; foster a culture of accountability, collaboration, and continuous learning.
Provide mentorship and coaching to direct reports and emerging leaders within the IT organization.
Manage vendor and partner relationships across managed services, cloud platforms, colocation providers, and technology suppliers.
Lead cross-functional collaboration with business units, clinical operations, finance, and compliance teams to ensure IT services meet organizational needs.
Minimum Qualifications
12+ years of progressive experience in information technology, with at least 5 years in a leadership role managing multiple IT functions.
Demonstrated experience leading infrastructure, cloud, and/or security teams in a mid-to-large enterprise environment.
Strong technical foundation across enterprise infrastructure including server platforms (Windows, Linux), cloud platforms (Azure and/or others), virtualization, networking, and identity services.
Proven experience developing and overseeing an information security program, including risk management, compliance, and incident response.
Experience building or leading an IT service desk or end-user support function with measurable SLAs and service improvement initiatives.
Strong understanding of regulatory compliance frameworks relevant to healthcare or similarly regulated industries (HIPAA, SOC 2, NIST, HITRUST).
Experience managing IT budgets, vendor contracts, and technology procurement processes.
Demonstrated ability to translate business requirements into technology strategy and to communicate technical concepts to executive and non-technical audiences.
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).
Preferred Qualifications
Master's degree in information technology, Cybersecurity, Business Administration (MBA), or related field.
Experience in healthcare, health services, or similarly regulated industries.
Familiarity with infrastructure-as-code (Terraform, Bicep), CI/CD pipelines, and modern DevOps practices.
Experience with ITIL frameworks and IT service management platforms (ServiceNow, Freshservice, Jira Service Management, or similar).
Experience leading managed security service provider (MSSP) or managed detection and response (MDR) relationships.
Experience with cloud cost optimization strategies and FinOps practices.
Relevant certifications such as CISSP, CISM, CCISO, Microsoft Azure Solutions Architect, ITIL 4 Managing Professional, PMP, or similar.
Key Competencies
Strategic Vision: Ability to define and execute a technology roadmap that supports organizational growth, operational efficiency, and risk management.
Leadership & Team Building: Proven ability to recruit, develop, and inspire high-performing teams across multiple IT disciplines.
Security Mindset: Deep understanding of information security principles with the ability to balance risk mitigation against operational agility and business needs.
Service Orientation: Commitment to delivering exceptional end-user experiences and building a culture of responsiveness and continuous improvement in support operations.
Business Acumen: Ability to align technology investments with business outcomes, manage budgets effectively, and communicate value to executive stakeholders.
Communication: Excellent written and verbal skills with the ability to influence at all levels - from technical staff to board members.
Adaptability: Comfort operating in a fast-paced, evolving environment with the ability to manage competing priorities across infrastructure, security, and support functions.
Accountability: Strong ownership of outcomes across the full IT portfolio, with a bias toward transparency, data-driven decisions, and measurable results.
Job Details
Pay Type Salary
Job Category Corporate
