Sr. Manager Infrastructure Systems Operations
Location: West Point, GA
Company Overview:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Sr. Infra Systems Ops Manager is responsible for overseeing the 24x7 operations of the KaGA Integrated Data Center, including co-location environments and managed hosting services. This role manages the physical infrastructure supporting IS applications and services, ensuring operational excellence, reliability, and security across all datacenter functions. The IDC Manager will collaborate closely with Customer Service Managers, MES Managers, and Security teams to ensure seamless service delivery, compliance, and adherence to datacenter best practices and governance standards.
Key Responsibilities:
Essential Functions - Leadership & Communications
Lead and develop a high-performing operations team responsible for delivering datacenter services.
Oversee staffing needs, including recruiting, training, and performance management for data center personnel.
Facilitate weekly team meetings and cross-functional collaboration to drive operational efficiency.
Manage operational budgets, financial planning, and resource allocation for IDC operations.
Promote process standardization and continuous improvement initiatives across teams.
Data Center Management
Manage and prioritize trouble tickets while coordinating change management activities and technician assignments.
Oversee co-location facility operations, including space planning, racking, cabling, asset documentation, and tenant coordination.
Maintain server patching, configuration standards, storage capacity planning, and backup/restore operations.
Ensure physical security, access controls, DR documentation, and bi-annual disaster recovery testing.
Monitor operational systems, dashboards, and alerts to maintain high uptime and service quality.
Project Management
Oversee a large portfolio of datacenter-related projects, systems, and operational initiatives.
Coordinate project activities and updates with HAE, business units, and datacenter tenants.
Attend and contribute to weekly project review meetings to ensure alignment and timely execution.
Identify and mitigate project risks, ensuring smooth implementation and minimal business disruption.
Ensure documentation, communication, and stakeholder engagement throughout project lifecycles.
Scope Indicators:
Supervisory Responsibility
Directly manages the Info Systems Ops team, providing leadership, delegation, and support across specialized operational groups. Ensures priorities, policies, and procedures are followed while maintaining team performance, morale, and accountability.
Decision Making / Discretion
Holds significant authority to ensure the secure and reliable operation of critical infrastructure. Exercises independent judgment in assessing risk, resolving issues, and applying operational policies. Decisions have high impact, as errors may disrupt multiple manufacturing areas. Responsible for developing new policies aligned with operational standards.
Results
Independently drives outcomes that support operational stability and business continuity. Accountability for decisions directly influences the achievement of operational and organizational goals.
Strategy Development
Plays a key role in shaping technical strategy and contributing to broader business results through datacenter operations leadership.
Basic Qualifications:
Bachelor's degree in Computer Science, Information Science, or a related field.
10+ years of directly related IT infrastructure or systems operations experience.
5+ years of data center management experience with strong project management skills
10+ years of hands-on experience across Networks, Telephony, Security, and Windows/Linux client-server environments.
Strong verbal and written communication skills; comfortable presenting to large groups.
Broad knowledge of current and emerging technologies, including virtualization platforms.
Experience managing data center operations, including cabling standards and best practices.
Preferred Qualifications
Cisco CCNA, Microsoft MCSE, or Security+ certification (Preferred).
Experience with enterprise-scale co-location or multi-tenant datacenter environments.
Familiarity with disaster recovery planning, documentation, and testing cycles.
Background supporting automotive or large-scale manufacturing environments.
Travel Time:
Travel is required to both HMMA and KMMG . Travel involves day trips to customers sites. Overnight trips are occasional. Some international travel may be required.
Salary range: $150,000 - $200,000
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture: ?
The Sr. Manager of Infrastructure Systems Operations leads the 24x7 operations of the KaGA Integrated Data Center, ensuring reliable, secure, and efficient delivery of IT services across co-location and managed hosting environments. The role drives operational excellence, oversees a high-performing technical team, and collaborates closely with cross-functional partners to support business continuity and strategic technology initiatives.
A collaborative environment that values shared ideas, teamwork, and collective problem-solving.
Passion for emerging technologies and their potential to transform automotive innovation.
A strong emphasis on agility, continuous improvement, and the ability to adapt quickly to change.
Growth:?We prioritize personal and professional growth, offering opportunities for learning and development.
A commitment to growth, inclusiveness, and fostering an environment where diverse perspectives are welcomed.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
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