Call Center Receptionist

Latitude Inc • Rockville, MD • 1h ago

Position Overview:

An established organization is seeking a detail-oriented Participant Services Coordinator to support daily administrative operations and help ensure a high-quality service experience. This role is responsible for managing incoming communications, processing documentation, maintaining accurate records, and supporting internal workflow systems to ensure timely handling of participant-related matters.

Key Responsibilities

Manage incoming calls through a multi-line or automated telephone system and route inquiries appropriately
Receive, open, date-stamp, sort, scan, and index incoming physical and electronic correspondence
Ensure all documentation is properly uploaded and routed within established timeframes
Maintain accurate filing of indexed document batches in accordance with retention policies
Escalate participant-related concerns to appropriate personnel for timely resolution
Process outgoing mail and correspondence using postage systems
Review and process enrollment documentation, verify supporting materials, and communicate regarding incomplete or invalid submissions
Update participant address information based on returned mail and prevent future delivery errors
Perform general administrative and clerical duties to support office operations
Order office supplies, assist with facility-related needs, and maintain shared office areas
Professionally greet visitors and manage incoming deliveries
Support special projects and additional assignments as directed by management

Minimum Qualifications

Minimum of one year of experience handling physical and electronic documentation in a professional office setting
High school diploma required; associate or bachelor’s degree preferred
Proficiency in Microsoft Office applications
Strong written and verbal communication skills
Excellent phone etiquette and professional demeanor
Strong organizational skills with the ability to multi-task and prioritize effectively
High attention to detail and strong problem-solving abilities
Demonstrated reliability, punctuality, and consistent attendance
Ability to manage sensitive information with integrity and discretion
Capable of investigating issues, gathering relevant information, and resolving matters collaboratively

$20 - $25 an hour

Similar Jobs

Receptionist (Call Center Experience)

Latitude Inc • Rockville, MD • 1h ago

Management & Administrative

Position Overview: We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable ma...

1h ago

Go to Apply

A/V Service Tech

Insight Global • Columbia, MD • 4h ago

Management & Administrative

Job Description Job Summary: We are seeking an experienced Audio Visual Service Technician to join our team. As a Service Technician, you will be responsible for troubleshooting and resolving issues with AV systems in co...

4h ago

Go to Apply

Customer Service Representative

U-Haul • Falls Church, VA • 13h ago

Management & Administrative

Location: 1107 W Broad St, Falls Church, Virginia 22046 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

13h ago

Go to Apply

Endpoint Services Software Engineer

CACI International • Hanover, MD • 13h ago

Management & Administrative

Job Title: Endpoint Services Software Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: No...

13h ago

Go to Apply

Project Execution Manager

General Dynamics Information Technology • Arlington, VA • 13h ago

Management & Administrative

Req ID: RQ214981 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Delivery and Execution Skills: Deliverables Management,Project Deliverabl...

13h ago

Go to Apply

Sr Security Officer / Physical Security

General Dynamics Information Technology • Falls Church, VA • 13h ago

Management & Administrative

Req ID: RQ213717 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Security Operations Skills: Access Control (AC),Facility Security,Industrial...

13h ago

Go to Apply

Senior Transformation Consultant

Highmark Health • Washington, DC • 13h ago

Management & Administrative

Company : Highmark Health Job Description : JOB SUMMARY Candidates residing within a 50-mile radius of Pittsburgh are required to work in the office on Tuesdays, Wednesdays, and Thursdays. Those outside this radius will...

13h ago

Go to Apply

Customer Service Associate

Walgreens • Rockville, MD • 13h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

13h ago

Go to Apply

Customer Service Representative

U-Haul • Falls Church, VA • 13h ago

Management & Administrative

13h ago

Go to Apply

Customer Service Representative

U-Haul • Falls Church, VA • 13h ago

Management & Administrative

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.