Working Title: Program Director, 911 Operations
Job Class: State Program Administrator, Manager Senior
Agency: Public Safety Dept
Job ID : 92123
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/14/2026
Closing Date : 03/06/2026
Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-Managerial
Division/Unit : 911 Emergency Service / 911 Emergency Service
Work Shift/Work Hours : Day Shift / 08:00 AM - 4:30 PM
Days of Work : Monday - Friday
Travel Required : Yes, up to 25%
Salary Range: $43.38 - $62.41 / hourly; $90,577 - $130,312 / annually
Classified Status : Classified
Bargaining Unit/Union : 220 - Manager/Unrep
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position manages and directs ECN's program administrators who support the statewide 911 Program, providing strategic leadership, stakeholder support, and policy oversight for Minnesota's 911 program. This role is responsible for guiding the adoption of statewide 911 initiatives in the emergency communications environment, ensuring operational success, local preparedness for next generation 911 (NG911), and fostering collaboration among diverse stakeholders including public safety answering points (PSAPs), local public safety agencies, vendors, and policymakers.
Monitor/coordinator externally facing support for 911 stakeholders, including but not limited to: public safety answering points (PSAPs); county GIS staff; first responders; sheriffs/police chiefs; fire chiefs; EMS leadership; county commissioners; Statewide Emergency Communications Board members, committees, regions, and staff. Provide support to PSAPs to ensure statutory requirements are met. Supervise 911 Coordinators (In-house and contracted).
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify
Employees may telework up to 50% or more, depending on the position and the needs of the division.
Minimum Qualifications
Five (5) years of progressively responsible leadership experience including managing programs, strategic planning, and directing the work of staff for a service-drive organization. Experience may include:
Knowledge in principles of administrative management sufficient to plan, organize, and direct human and fiscal resources to achieve full productivity under changing circumstances.
Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.
Broad knowledge of budgeting, contracting and grants management, and legislative processes sufficient to ensure compliance and efficient use of resources and make legislative proposals to achieve program objectives.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Experience reading and interpreting state and federal laws, rules, and requirements and operationalizing changes in fiscal or reporting requirements.
Must have previous management experience or leadership (preferably in a union environment) and ability to communicate effectively and build relationships and foster consensus.
Preferred Qualifications
Preferred experience in a 911/emergency services call center or as a first responder.
Technical expertise in PSAP operations, technologies, and best practices preferred; knowledge of statutory and regulatory environment of 911 is a plus.
Understanding of telecommunications is desired but not essential.
Demonstrated experience working in or closely with a public safety profession including dispatch, law enforcement, fire, emergency medical and/or emergency management.
Physical Requirements
Requires occasionally moving and transporting 50-pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
Criminal history
Reference check
Driver License check
SEMA4 records, personnel file and employment records (current and former state employees only)
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
