Company :
Highmark Health
Job Description :
JOB SUMMARY
Candidates residing within a 50-mile radius of Pittsburgh are required to work in the office on Tuesdays, Wednesdays, and Thursdays. Those outside this radius will work remotely.
This job serves as the main engine on projects designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, medical cost/value improvement, and enhanced customer/provider experience) for varying clients within the organization. The incumbent typically works on 1-2 simultaneous client engagements as part of an extended team of client staff, consultants, and other colleagues from the division. The incumbent generates value by playing an active role across all aspects of our engagement. Typical project deliverables include (but are not limited to): capability analysis and definition; operating model (and/or future state) definition; organization and job design; governance and decision rights; process transformation; recommendations for margin improvement; business case development; and metrics design. The incumbent straddles the entire spectrum from deep quantitative analysis to sensitive change management, all while being adept at navigating a heavily matrixed organization and influencing client managers and staff to transform their business.
ESSENTIAL RESPONSIBILITIES
Drive across all aspects of engagement delivery, under the direction of the engagement manager, including gathering and analyzing information, formulating and testing hypotheses, developing recommendations, building reports and deliverables, presenting findings and recommendations to client managers and executives, facilitating meetings and workshops, managing workstream workplan, coordinating with others for interdependencies. Able to own a full workstream, from start to finish.
Actively expand consulting and professional skills through project work, client interactions, mentoring, and formal learning.
Support internal initiatives including learning and development, team gatherings, and continuous improvement efforts.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Business Management, Engineering, Operations, Information Technology, or closely related field
Substitutions
None
Preferred
Master's Degree
EXPERIENCE
Required
5 years' experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm
To Include
1 year of management experience and/or experience leading teams and/or projects of varying size and complexity
1 year of working in complex, matrixed environments or across multiple businesses
Preferred
1 year of aggregate project experience from the Healthcare industry (payor and/or provider)
LICENSES or CERTIFICATIONS
Required
None
Preferred
Lean Six Sigma (OR)
Human Centered Design (HCD)
SKILLS
Strong analytical and quantitative problem-solving skills
Good business and financial acumen
Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways
Familiarity with exponential technologies (AI/ML, GenAI, Agentic AI)
Excellent communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts
Ability to influence without authority - works effectively with people across all levels of the organization
Ability to work in a collaborative manner, be an active listener; solid facilitation skills
A flexible working style; comfortable working in team environments or autonomously
Orientation toward execution; ability to consistently make progress regardless of constraints or roadblocks
Courage and ability to have difficult conversations, e.g., in a 360-degree feedback setting
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J277286
