IT Senior Manager Application Services
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IT Senior Manager Application Services
Salary
$124,451.00 - $147,785.00 Annually
Location
Boise City Hall, ID
Job Type
Full Time Regular
Job Number
23 -07482
Department
Information Technology
Division
Application Support Services
Opening Date
02/23/2026
Closing Date
3/9/2026 12:00 PM Mountain
Description
Benefits
Questions
Summary Statement
The City of Boise is hiring for our IT Senior Manager - Application Services role!
In this role, you will provide senior leadership for the City's application services portfolio across workforce and business systems. Accountable for portfolio strategy and governance, service performance, and financial stewardship - including cost control, licensing optimization, and contract management - delivered through application owners and delivery leaders. Stewards Enterprise Architecture governance and standards to improve interoperability and guide sustainable technology investment decisions. This position works under administrative direction.
This position is designated as At-Will.
Hiring Rate: $124,451-$147,785
Total Rewards - Senior Manager
At the City of Boise, we invest in the people who serve our community with a rewards package built for the long haul:
Competitive Compensation - Market-aligned pay based on role, internal equity, and performance.
Health Coverage - Three medical plan options, including no-cost coverage through St. Luke's Health Partners. Low to no-cost dental and vision also available.
Retirement - PERSI pension with an 11.96% employer contribution, plus 401(k) and 457(b) plans with up to 4% employer match and a combined contribution limit of $49,000/year.
Time Off - Up to 27 vacation days annually, 10 paid holidays, and 2 floating holidays.
10 Weeks Paid Parental Leave - Available to all genders following birth or adoption.
Post-Employment Health Fund (VEBA) - City-funded account to offset healthcare costs in retirement.
Wellness - Free gym access via Wellhub, up to $500/year in wellness rewards, and 6 free EAP counseling sessions per incident.
Professional Growth - ConnectBoise development program with recognition awards up to $3,000/year.
Essential Functions
Supervises the work of professional, management, technical and/or other employees of a clearly delineated division or exercises independent authority over a critical function with citywide impact directly or through subordinate supervisors to ensure adequate resources are available for staff to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives; and directs actions and results of major processes and programs and maintains controlling budget authority.
Division Leadership, Staff Supervision, and Budget Oversight: Provides leadership and oversight for the Application Services division, aligning staffing, resources, priorities, and budgets while promoting learning and professional development. Directs and supports Application Owners and supervisory leaders accountable for day-to-day service outcomes, and ensures financial stewardship through budgeting, forecasting, and cost controls.
Strategic Planning and Application Portfolio Management: Develops and maintains long-term application portfolio plans, partnering with BRMs and stakeholders to align solutions to organizational goals and operational needs. Guides investment decisions consistent with City standards, based on value, risk, and total cost of ownership; identifies opportunities to modernize or retire services.
Application Delivery, Operations, and Service Quality: Establishes delivery and service management expectations to ensure reliable application services, including SDLC/Agile practices and continuous improvement.
Vendor Management & External Partnerships: Sets standards for vendor relationship management and supports Application Owners in contract management, service-level oversight, and performance improvement to ensure value and cost control.
Application Implementation and Lifecycle Oversight: Oversees selection, implementation, enhancement, and lifecycle planning for business applications to ensure solutions meet operational and organizational requirements. Coordinates upgrades, renewals, replacements, and licensing/subscription management, including spend optimization and retirement of redundant solutions in collaboration with stakeholders.
Governance, Risk, and Compliance: Stewards the Architecture Review Council and enterprise architecture governance to promote standards, interoperability, and sustainable technology decisions across the portfolio. Partners with IT stakeholders to maintain authoritative inventories (applications, integrations, contracts, providers) and ensure alignment with City risk, compliance, and security requirements.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requirements
Required Knowledge, Experience, And Training
Bachelor's degree in computer science, information technology or a closely related field and ten years of progressively responsible professional experience in current application development and support, database management and systems analysis with three years of supervisory experience.
Knowledge of:
Strategic and long-range technology planning and project management
Application System Development Lifecycle (SDLC)
Software contracts, vendor management, procurement requirements, and software asset management
Cost-benefit analysis and evaluation of technology solutions
Industry-standard IT service and delivery frameworks (e.g., ITIL, COBIT, Agile)
Enterprise systems, including ERP platforms and functional areas such as finance, human resources, and accounting
Data management concepts, system integration, and application architecture
General computer usage and standard business and productivity software.
Ability to:
Lead and support teams responsible for application development, support, and system maintenance
Analyze information, evaluate alternatives, and present findings to support decision-making
Oversee the design, implementation, and maintenance of multiple application systems
Review work products, identify risks or issues, and guide resolution of complex technical or operational challenges
Communicate clearly and effectively, both verbally and in writing
Perform all essential functions of the position with or without reasonable accommodation
Individuals must be capable of operating vehicles safely and have an acceptable driving record.
Preferred Knowledge, Experience, And Training
Master's degree in computer science, information technology, business or public administration. Work experience in a governmental setting or in a public agency is preferred.
Knowledge of:
Formal business analysis and project management; enterprise systems, such as financial, budget, human resource, benefits and payroll systems
Certifications:
One of the following Enterprise Architecture Certifications:
The Open Group Architecture Framework (TOGAF), Zachman Framework Certified Enterprise Architect (CEA) or Federal Enterprise Architecture (FEA)
ITIL 4 - Service delivery & lifecycle management
PMP or PMI-ACP or ICAgile (ICP-ACC / ICP-APO) - Delivery leadership
IT Asset Management or Software Asset Management certifications - Cost optimization
Licensing And Other Requirements
Valid state-issued driver's license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Education Verification
Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
The noise level is rarely moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.
This position works:
Top talent deserves top notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Most positions are eligible for the general benefits listed here; fire fighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.
Healthcare:
ZERO premium medical coverage option for you and your family
Low cost dental and vision options.
Post-employment health savings account.
Retirement and Investment Plans:
PERSI retirement benefits
401(k) or 457b pre-tax investment options with employer match
457b Roth after-tax investment options with no match
WellBeing Program:
Up to $500 cash per year for participants.
Alternative transportation incentives.
Paid Leave: - City employees receive generous paid leave:
16 hours of vacation per month, and this increases the longer you stay with the City
12 paid holidays every year
8 hours of sick leave per month
10 weeks Parental Leave
Life & Long Term Disability:
Basic Life insurance at no cost to you
Long Term Disability insurance at no cost to you
Other optional benefits:
Pre-tax Flexible Spending Accounts
Supplemental Life Insurance
Supplemental Disability Insurance
Tuition reimbursement
Free local bus pass
Corporate discount programs
AFLAC
Employee Assistance Program for short-term counseling on work, family, finances, and personal issues
Please visit our website for further details mybenefits.cityofboise.org
