Consumer Bank Product Manager III

KeyBank NA • Cleveland, OH • 2h ago

Location:
124 East 14th Street, Suite 1100, New York New York
Job Summary
Product Manager III Student Lending Product Management
Our mission is to guide individuals through every stage of their student loan journey-making higher education more accessible and affordable from start to finish.
From in-school private lending advice and options to personalized education on both federal and private loans, we empower borrowers with the knowledge and tools they need. We support enrollment in public loan programs like PSLF and IDR, and when the time is right, we offer refinancing solutions to help simplify and reduce the cost of repayment-ensuring every borrower stays on track toward financial freedom.
At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including:
Student Loan consultative services - personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish.
Student loan refinancing - helping borrowers break free from high-interest rates or reduce monthly payments.
Private in school student loan partnerships - offering low rates, people-first service, and flexible payment options via partners.
We are committed to helping students and families live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together!
Role Overview
This position will drive initiatives in support of the strategy for our full set of student loan solutions and products, focused on levers to optimize the P&L. The Product Manager III will partner with a dynamic, cross-functional team spanning Product, Design, Engineering, Marketing, Operations, Data & Analytics, Risk, Pricing, and Capital Markets to drive growth and achieve annual goals.
The Product Manager III will be a subject matter expert in defining the overall business strategy and financial plan, including knowledge of industry trends, production expectations, performance, forecasting, profitability outcomes, and goals for a portfolio of products. The Product Manager III consults with senior business leaders and directs allocated resources to plan, develop, implement, and measure product and sales initiatives to increase overall product portfolio performance while adhering to the risk framework.
Responsibilities
Enhance the customer journey, from Origination to Servicing.
Responsible for new product development in the student loan space, aligned to leadership strategic priorities.
Recommends new or enhanced product pricing and value propositions and collaborate with Capital Markets to ensure sustainable and competitive lending solutions.
Responsible for monitoring daily, weekly, and monthly acquisition performance trends, funnel conversion and results.
Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions.
Accountable for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends.
Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts.
Collaborates with acquisition partners (Affiliate/Partnerships, Marketing, Student Loan Consultative Services, Frontline, etc.) to achieve positive growth outcomes and measures results.
Partner with digital and technology teams on their respective roadmaps.
Lead business initiatives following a project plan and is responsible for outcomes.
Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements.
May present business cases and critical business updates to senior leadership.
Maintain focus on a

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