Command Center Operator -Supervisor

Allied Universal • Alexandria, VA • 4h ago

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Command Center Operator Supervisor. The Command Center Operator Supervisor supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Part time opening

Must be available to work weekends

Must have an active Virginia DCJS Security License

Pay: $27.58 an hour

RESPONSIBILITIES:

Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage

Monitor and respond to incoming calls, alarms, and operational communications

Serve as a liaison between field personnel, supervisors, and management

Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

Provide guidance to security personnel during routine and emergency situations

Maintain confidentiality of employee, client, and operational information

Handle (without delay) complaints and unusual/critical event information

Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules

Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements

Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

High School diploma or equivalent

Minimum one (1) year experience in scheduling or operations support

Strong organizational skills and the ability to manage multiple tasks simultaneously

Excellent verbal and written communication skills

Ability to remain calm, professional, and solution-focused under pressure

Proficiency with Microsoft Office applications

High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:

Health insurance and 401k plans for full-time positions

Schedules that fit with your personal life goals

Ongoing paid training programs and career growth opportunities

Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Job ID: 2026-1538698

Location: United States-Virginia-Alexandria

Job Category: Administrative

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