House/Room Attendant - Kimpton Marlowe Hotel

Kimpton Hotels & Restaurants • Cambridge, MA • 2h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Room & House Attendant is responsible for maintaining the cleanliness, appearance, and overall guest experience of the hotel. This dual-role position supports both guest room cleaning and public area upkeep while delivering friendly, attentive service to all guests. The role requires flexibility, attention to detail, and a strong commitment to hospitality standards. Work schedules may vary based on business needs and may include evenings, weekends, and holidays.

Essential Duties & Responsibilities

Guest Rooms & Corridors

Clean, dust, scrub, polish, and service guest rooms daily in accordance with hotel standards.

Replace linens, replenish amenities and supplies, and empty wastebaskets.

Rearrange furnishings, drapes, and room accessories to standard configuration.

Ensure guest rooms are left secure, doors closed and locked after service.

Report maintenance issues, damages, hazards, and unusual circumstances to management.

Restock housekeeping carts and organize linen closets at the end of each shift.

Clean corridors and service areas as assigned.

Properly and safely use all cleaning agents and equipment.

Maintain pass key security and return keys at the end of each shift.

Public Areas & Back of House

Clean and maintain hotel lobby, hallways, public restrooms, entrances, sidewalks, and exterior areas as assigned.

Deep clean assigned areas including carpet shampooing, window washing, elevators (including tracks), light fixtures, and public spaces.

Clean and maintain back-of-house areas including employee break rooms, locker rooms, laundry rooms, compactor areas, and employee restrooms.

Set up and clean meeting rooms and function spaces according to event specifications.

Set up and maintain lobby services including morning coffee service and evening concierge or social hour events.

Guest Service

Greet all guests with a friendly "Good morning" (or afternoon/evening).

Assist guests with questions, requests, and directions in a courteous and professional manner.

Deliver housekeeping items (irons, ironing boards, hair dryers, etc.) to guest rooms upon request.

Respond promptly and positively to guest requests and concerns.

Act as an ambassador for the hotel by creating welcoming and personalized guest experiences.

Lost & Found / Communication

Return all lost-and-found items to the Housekeeping Department following proper procedures, including documentation.

Communicate effectively with supervisors and other departments regarding guest needs, room status, and operational priorities.

Perform other duties as assigned to meet business needs.

What You Bring

High School Diploma or GED preferred.

Minimum one (1) year of customer service experience required.

Previous housekeeping experience preferred.

Strong verbal communication skills; basic writing skills.

Flexible availability, including weekends and holidays.

Demonstrated commitment to guest service and teamwork.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.