Mobile Associate - Retail Sales

T-Mobile USA, Inc • Tacoma, WA • 3h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Job Responsibilities:
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short-

Similar Jobs

SEAFOOD/CLERK

Kroger Family of Companies • University Place, WA • 1h ago

Retail & Hospitality

Prepare and display Seafood items for sale in an efficient, sanitary and artistic manner and in accordance with company standards and policies. Perform customer service functions and follow all company policies and proce...

1h ago

Go to Apply

Aerospance Painter - 2nd Shift

Hytek Finishes • Kent, WA • 3h ago

Retail & Hospitality

Aerospace Painter - 2nd Shift Job Overview Job Title: Process Support 2 Painter Reports to: Value Stream Manager Location: Kent, WA Type: Full Time, Non-Exempt (hourly) Schedule: 2nd Shift; Training on 1st Shift Hytek pr...

3h ago

Go to Apply

Retail Sales Associate

Staples • Port Orchard, WA • 3h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

3h ago

Go to Apply

Retail Stocking Associate - Part Time

Burlington • Tukwila, WA • 3h ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you...

3h ago

Go to Apply

Retail Sales Representative - Seasonal

Advantage Sales & Marketing • Kent, WA • 14h ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a netwo...

14h ago

Go to Apply

Housekeeper Janitor

MultiCare Health System • Puyallup, WA • 1d ago

Retail & Hospitality

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workp...

1d ago

Go to Apply

Retail Data Collector

SAS Retail Services LLC • Bonney Lake, WA • 1d ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions co...

1d ago

Go to Apply

Space Force - Systems Engineer (Sign-On Bonus Available)

General Dynamics Mission Systems • Bremerton, WA • 1d ago

Retail & Hospitality

Basic Qualifications Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 2+ years of job-related experience, or a Master's degree and 6 m...

1d ago

Go to Apply

Assistant Branch Manager

Columbia Bank • Renton, WA • 1d ago

Retail & Hospitality

About the Role: Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits. Monitor sales and service goals and coach other team members to deepen customer relationships us...

1d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Puyallup, WA • 2d ago

Retail & Hospitality

174566BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.