Customer Service Field Representative

Arizona Employer • Somerton, AZ • 2d ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7363579

Summary\ \ Under basic supervision, this job classification performs a variety of specialized customer service tasks in reference to water, wastewater, and sanitation services for the Public Works and finance Department; terminates closed account services, resolves invoice and service complaints and disseminates water conservation and recycling program information.\ \ Essential Functions\ \ Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:\ Performs work as directed by departments work orders, and in compliance with City code, regulations, policies and procedures; connects and disconnects utility service.\ Responds to customer inquiries and complaints concerning utility service policy, regulations, rates charged, past-due collections, and other related water service issues.\ Assists customers in reviewing account information and water consumption trends, answer inquiries, discusses conservation methods and resolve complaints.\ Reports any visible leaks, damages or abnormal conditions and submits service repair orders.\ Observes and reports any utility service problems and potential problems, including service irregularities. Determines urgency and responsibility for repairs, notifies appropriate person.\ Performs basic customer service tasks, including meter checks.\ Updates and maintains records and technical documents, gathers, complies and evaluates data.\ Utilizes proper safety precautions in all work performed, reports problems and emergency situations.\ Operates and maintains vehicles and equipment in accordance with all safety regulations and procedures; identifies and reports vehicle problems requiring additional repair.\ Supports the relationship between the city and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and city staff; promotes the City goals and priorities and complies with all City policies and procedures.

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