Customer Service Representative, Paper Machine Service

ANDRITZ INC • Akron, OH • 6h ago

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. GENERAL SCOPE OF RESPONSIBILITIES A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues. NATURE AND SCOPE:

Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;

Interact with internal / external customers to provide information response to inquiries about products and services.

handle and resolve questions / concerns

provide information about the organization's products and service

generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers

enter and ensure proper handling of all orders

maintain customer pricing based on guidance from product managers

coordinate delivery and purchase order requirements with Logistics Department,

communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers

Other duties as assigned by Supervisor or Managers.

REPORTING RELATIONSHIPS: Line: Customer Service Manager, Paper Machine Service Coordination with: engineering, production groups, field sales (SAMs), and finance SUPERVISION RECEIVED: The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision. SUPERVISORY RESPONSIBILITIES: Line: None POSITION REQUIREMENTS

College degree and/or equivalent experience

Manufacturing Experience a plus

Self-starter capable of working with minimum supervision.

Extremely thorough organizational and planning skills.

Strong knowledge of customer service and establishing contacts.

Ability to handle numerous projects at one time.

Excellent written and verbal communication skills.

Ability to develop close professional relationships

Ability to research and review technical drawings and documents.

Very strong computer skills (Word, Excel, PowerPoint)

Some ERP experience (SAP experience a plus)

Ability to [learn to] read and interpret engineering drawings.

Ability to work independently and handle high volume email traffic

LANGUAGE ABILITY: Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization. EFFORT & WORKING CONDITIONS Working conditions can include production/fabrication facilities, paper mills, and offices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 20417 Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI0OTM1LjEwNTA4QGFuZHJpdHpjb21wLmFwbGl0cmFrLmNvbQ

Similar Jobs

Portfolio Development Project Manager - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 25min ago

Management & Administrative

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

25min ago

Go to Apply

Softline Clerk Evenings

Meijer • Brunswick, OH • 3h ago

Management & Administrative

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

3h ago

Go to Apply

Softline Clerk Evenings

Meijer • Brunswick, OH • 3h ago

Management & Administrative

3h ago

Go to Apply

Sourcing Manager, Operations Indirects

The J.M. Smucker Company • Orrville, OH • 13h ago

Management & Administrative

Your Opportunity as the Sourcing Manager, Operations Indirects The Sourcing Manager is responsible for developing and executing category strategies for Secondary Packaging, Sanitation, Quality Control, Material Handling...

13h ago

Go to Apply

SERVICES SUPPORT REPRESENTATIVE

Dollar Savings Bank • Canton, OH • 14h ago

Management & Administrative

The Service Support Representative provides a consistent, high quality customer experience to create a lasting partnership by putting the customers first. The SSR is the relationship and communication link between the cu...

14h ago

Go to Apply

Auto Care Center Service Writer

Walmart • Kent, OH • 19h ago

Management & Administrative

Hourly Wage: $14 - $27 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

19h ago

Go to Apply

Call Center Operator - Entry Level

Intralot Inc • Strongsville, OH • 1d ago

Management & Administrative

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, a...

1d ago

Go to Apply

Logistics Coordinator II

SEALED AIR CORPORATION • Kent, OH • 1d ago

Management & Administrative

Job Description Logistics Coordinator II Streetsboro Corporate Office Requisition ID: 53986 If you are a current employee click here to apply. Job Description Shift: Morning - Monday - Friday 7:30 AM - 4:00 PM Pay Rate:...

1d ago

Go to Apply

Director - Product Management

Metallus • Canton, OH • 1d ago

Management & Administrative

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, a...

1d ago

Go to Apply

Shipping and Receiving / Quality Control Clerk OMJST

AZZ Galvanizing Canton East • Canton, OH • 1d ago

Management & Administrative

S-1349-7 Job Title: Shipping and Receiving / Quality Control Clerk - OMJST Worksite Location: 1821 Moore Ave. SE, Canton, OH 44707 Number of Openings: 1 How to Apply: APPLY DIRECT to AZZ Galvanizing Canton East using the...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.