Customer Service Representative - Remote

Teleperformance USA • Kansas, Kansas • 3w ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

QA QC Electrical Mission Critical Entry Project Manager

P1 Group, Inc. • Kansas City, MO • 7h ago

Management & Administrative

QA QC Electrical Mission Critical Entry Project Manager Kansas City, MO Full Time Office - Construction Entry Level Share ( https://p1groupinc.applytojob.com/app/share/8iSObouQJ2 ) P1 Construction, LLC. is seeking an QA/...

7h ago

Go to Apply

Electrical Mission Critical Project Manager

P1 Group, Inc. • Kansas City, MO • 7h ago

Management & Administrative

Electrical Mission Critical Project Manager Kansas City, MO Full Time Office - Construction Mid Level Share ( https://p1groupinc.applytojob.com/app/share/6PxeaDuvkP ) P1 Construction, LLC. is seeking an E lectrical Const...

7h ago

Go to Apply

QA QC Electrical Mission Critical Project Manager

P1 Group, Inc. • Kansas City, MO • 7h ago

Management & Administrative

QA QC Electrical Mission Critical Project Manager Kansas City, MO Full Time Office - Construction Mid Level Share ( https://p1groupinc.applytojob.com/app/share/WaWdDwBkA4 ) P1 Construction, LLC. is seeking an QA/QC Elect...

7h ago

Go to Apply

Electrical Mission Critical Entry Project Manager

P1 Group, Inc. • Kansas City, MO • 7h ago

Management & Administrative

Electrical Mission Critical Entry Project Manager Kansas City, MO Full Time Office - Construction Entry Level Share ( https://p1groupinc.applytojob.com/app/share/bn8jyiJla2 ) P1 Construction, LLC. is seeking an E lectric...

7h ago

Go to Apply

Customer Service Representative

U-Haul • Kansas City, MO • 10h ago

Management & Administrative

Location: 9050 NW Prairie View Rd, Kansas City, Missouri 64153 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer...

10h ago

Go to Apply

Warehouse Clerk

Brunswick • Kansas City, MO • 15h ago

Management & Administrative

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader ( https://youtube.com/watch?v=ksuQ6B2j\mA ) committed to challenging conventions and innovating next-generation technolog...

15h ago

Go to Apply

Program Analysis Officer (Chief, Analytics Service)

Veterans Affairs, Veterans Health Administration • Kansas City, MO • 15h ago

Management & Administrative

Summary The Program Analysis Officer position is located within VISN 15 VA Heartland Network. The Program Analysis Officer directs the VISN 15 Analytic Service within the VISN 15 Health Informatics Program and leads the...

15h ago

Go to Apply

Senior Dosing Key Account Manager, IND

Grundfos • Kansas City, MO • 16h ago

Management & Administrative

Senior Dosing Key Account Manager, IND Apply Now Start applying with LinkedIn Please wait... Job Description Are you passionate about growing market share in water treatment and building lasting partnerships with key acc...

16h ago

Go to Apply

(USA) Tire and Battery Service Advisor (Part-Time)

Walmart • Kansas City, MO • 1d ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

1d ago

Go to Apply

NGA AI Engineer Senior Manager

PwC • Kansas City, MO • 3d ago

Management & Administrative

Specialty/Competency: IFS - Information Technology (IT) Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics engineering focus on leveraging advance...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.