Student Accounts Manager

Bryant & Stratton • Orchard Park, NY • 8h ago

Description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's degrees, associate degrees, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer. Apply today!

The Student Accounts Manager plays a critical role in supporting student success by ensuring a clear, accurate, and compassionate student billing experience. This position oversees student accounts operations while serving as a trusted resource for students and families navigating tuition, fees, payments, and financial obligations. The ideal candidate brings a strong service mindset, excellent communication skills, and a commitment to helping students persist and graduate by reducing financial barriers and confusion.

Key Responsibilities

Oversee day-to-day student accounts operations, including billing, payment processing, refunds, and collections

Supervise, train, and support student accounts staff with a focus on service excellence

Resolve complex or sensitive account issues with professionalism, discretion, and a student-centered approach

Administer and monitor payment plans, balancing institutional policy with flexibility and student needs

Review and reconcile student account transactions to ensure accuracy and compliance

Prepare reports on receivables, aging, and account trends to support planning and decision-making

Collaborate closely with Financial Aid, Registrar, Admissions, Advising, and IT to provide a seamless student experience

Ensure compliance with FERPA, Title IV, and institutional policies while maintaining a supportive, approachable office culture

Required Qualifications

Bachelor's degree in accounting, finance, business administration, higher education administration, or a related field

3-5 years of experience in student accounts, accounts receivable, or student financial services (higher education preferred)

Demonstrated experience providing customer service in a complex, policy-driven environment

Strong communication skills with the ability to explain financial information in a clear, student-friendly way

Preferred Qualifications

Experience working directly with students in a college or university setting

Supervisory or team leadership experience

Familiarity with Title IV regulations and higher education compliance

Experience with Banner application

Skills & Competencies

Strong commitment to student success and equitable service

Excellent interpersonal, listening, and conflict-resolution skills

High attention to detail with the ability to balance empathy and policy

Ability to manage multiple priorities in a fast-paced, online student environment

Proficiency in Microsoft Excel

Salary

$71,500 - 76,500

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics ("protected characteristics"). Bryant & Stratton College is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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