SALES CENTER OPERATIONS MANAGER III

Dal-Tile Corporation • Columbus, OH • 8h ago

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Expected base pay rates for the role will be between $56,000 and $70,000 at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.

Major Function and Scope

-Achieves revenue, budget and other business objectives for each fiscal year.

-Develops business relationships with key customers within the store coverage area.

-Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.

-Provides leadership and direction in the pursuit of store objectives with employees.

-Communicates and works closely with customers to maximize market penetration and margin potential.

-Develops and implements strategic plans to accommodate corporate goals.

-Advises customer on product selection, pricing and sales volume and continues to build customer relations.

-Analyzes and controls expenditures of SSC to conform to budgetary requirements.

-Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.

-Ensures prudent credit transactions and manages account collections.

-Participates in the planning process by providing accurate, achievable sales forecasts.

-Align achievements with corporate goals, standards, and objectives.

-Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.

-Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.

-Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.

-Manages store metrics to ensure performance.

-Maintains store KPIs to meet audit expectation requirements.

-Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

-Performs other related duties as required.

Experience and Knowledge Required

-HS diploma and 5+ years relevant sales experience required OR

-Bachelors degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.

-Minimum 2 years previous management experience.

Competencies

Strong interpersonal skills, excellent written and verbal communication skills. Analytical aptitude; time management and organizational skills. Proven training, teamwork, and leadership skills. Ability to multi-task. Demonstrated follow-up and follow-through skills. Must be proficient in MS Word, Excel, and PowerPoint. Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to frequently lift 50 pounds

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

U-Haul • Dublin, OH • 22h ago

Management & Administrative

Location: 6405 Old Avery Rd, Dublin, Ohio 43016 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

22h ago

Go to Apply

Customer Service Representative

U-Haul • Dublin, OH • 22h ago

Management & Administrative

22h ago

Go to Apply

Senior Client Project Manager

Highmark Health • Columbus, OH • 22h ago

Management & Administrative

Company : enGen Job Description : JOB SUMMARY This role is responsible for the successful planning, execution, and delivery of projects, ranging from large to extra-large individual initiatives. The individual in this ro...

22h ago

Go to Apply

CPC Processor Customer Support - REQ 5976

Datavant • Columbus, OH • 23h ago

Management & Administrative

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

23h ago

Go to Apply

CPC Processor Customer Support

Datavant • Columbus, OH • 23h ago

Management & Administrative

23h ago

Go to Apply

Security Officer - Warehouse Location

Allied Universal • Groveport, OH • 23h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.