VP, Merchant Performance Manager

Bank OZK • Atlanta, GA • 1h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for overseeing and enhancing the merchant services portfolio and performance. Engages data analysis, strategic planning, client experience, and coaching to ensure optimal performance and growth of the merchant portfolio.

Essential Job Functions

Works directly with bank merchant partner to identify, develop, and implement strategies to improve merchant portfolio.

Generates performance reports to identify trends, opportunities, and areas of improvement for leadership.

Conducts training sessions and workshops both virtually and in person to enhance banker knowledge on best practices, tools, and resources available.

Builds and maintains strong relationships with line of business leadership including commercial, business banking, retail, treasury management, and trust and wealth.

Travels to specific markets to conduct training sessions, engages in business development activities, and improves market penetration and performance.

Serves as the main point of contact for merchants, building and maintaining strong relationships through regular support.

Addresses merchant inquires, concerns, and issues in a timely and professional manner.

Collaborates with the Director, Business Banking - Performance Management to align sales strategies with overall business objectives.

Develops and manages retention programs and initiatives that drive revenue growth and improve client satisfaction.

Provides support to sales and client relations teams, fostering a culture of high performance, collaboration, and continuous improvement.

Monitors and analyzes key performance metrics, identifying trends, opportunities, and areas for improvement.

Collaborates with other bank departments, such as marketing, risk management, deposit operations, community bank, and commercial bank, to ensure seamless customer experiences and efficient processes.

Ensures compliance with all relevant regulations and maintain a strong risk management culture within the client relations functions.

Performs other duties as assigned.

Knowledge, Skills & Abilities

Comprehensive knowledge of the merchant services market, including customer needs, competitive landscape, and regulatory environment.

Ability to communicate effectively both verbally and in writing.

Ability to utilize discretion and sound judgment in decision making and maintain confidentiality.

Ability to build strong relationships and influence stakeholders at all levels.

Ability to demonstrate effective leadership and team building skills and the ability to inspire and motivate a team to achieve results.

Ability to demonstrate effective skills to drive growth and innovation.

Ability to work effectively with all levels of management and with internal and external stakeholders at varying levels.

Ability to work effectively and efficiently both as part of a team and independently, while demonstrating effective interpersonal skills.

Ability to demonstrate effective strategic, critical thinking, analytical, and problem-solving skills.

Ability to provide exceptional customer experiences while driving growth.

Ability to demonstrate a high degree of integrity and commitment to uphold the Bank's values, culture, and reputation.

Ability to prioritize and manage multiple projects and tasks simultaneously, working with both exacting deadlines and shifting demands, unforeseen events, and changing priorities.

Ability to demonstrate initiative and be proactive in accomplishing work tasks and objectives.

Ability to travel overnight, as needed.

Skill in using computer and Microsoft Office, including Word, PowerPoint and Excel.

Basic Qualifications

Bachelor's degree in business, finance, or job-related field, or commensurate work experience, required.

5+ years of experience in merchant sales, operations, account management or similar role, required.

Job Expectations

O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-RB1

DNP

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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