Customer Service Representative

Robert Half • Cranston, RI • 3h ago

Description We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.

Responsibilities:

Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries.

Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations.

Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly.

Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction.

Utilize Salesforce and other systems to track, adjust, and update orders as necessary.

Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency.

Maintain a high level of attention to detail while processing customer data and documentation.

Proactively identify and troubleshoot customer problems, offering effective solutions.

Build positive relationships with customers and internal teams to foster trust and reliability. Requirements - Proven experience in customer service or related roles.

Proficiency in Salesforce or similar CRM systems.

Strong skills in order entry and data management.

Excellent communication skills, both verbal and written.

Ability to handle inbound and outbound calls professionally.

Demonstrated ability to work independently and take initiative.

Strong problem-solving skills with a focus on achieving customer satisfaction.

Detail-oriented mindset with the ability to manage multiple tasks effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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