Customer Service Rep I

PennyMac • Moorpark, CA • 1d ago

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success.

The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month . Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.

As a Customer Service Representative , you will :

Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment

Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents

Conduct research to resolve and respond to customer inquiries accurately

Interact cross-departmentally to resolve customer requests, including escalations

Perform other related duties as assigned

Demonstrate behaviors that are aligned with the organization's desired culture and values

Training:

Structured 8 week training is provided in office and full attendance is a condition of employment

Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role

Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST

Post-Training Schedule:

CSRs will be assigned one of the below standard shifts:

6:00 am - 3:00 pm PST Only

7:00 am - 4:00 pm PST & CT

8:00 am - 5:00 pm PST & CT

9:00 am - 6:00 pm PST & CT

Overtime Requirements:

Normally 2 half-day shifts on Saturdays each month

An additional hour during peak call volume days (e.g., Mondays, mid-month, end of the month)

What You'll Bring

Demonstrate patience, kindness, and understanding for customers during all interactions

Easily navigate multiple screens, find relevant data, and communicate clearly to customers

Computer proficiency, including Word and Excel

Deliver timely and accurate information in a fast-paced environment

Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment

Make decisions independently within set policy and procedures

Mortgage and/or financial services industry experience is a plus

Bi-lingual Spanish is a plus; additional per-call compensation may apply

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$36,000 - $45,000

Work Model

OFFICE

Similar Jobs

Shipping And Receiving Clerk

Aerotek • Oxnard, CA • 5h ago

Management & Administrative

Description: If you need work ASAP and have Shipping/Receiving or Warehouse experience then this is the position for you! A popular manufacturing company in Oxnard is looking for Shipping & Receiving Clerks to join t...

5h ago

Go to Apply

Shipping And Receiving Clerk

Aerotek • Simi Valley, CA • 5h ago

Management & Administrative

Description: If you need work ASAP and have Shipping/Receiving or Warehouse experience then this is the position for you! A popular Aerospace company in Simi Valley is looking for multiple Shipping & Receiving and Wa...

5h ago

Go to Apply

Sales Account Manager - Off Premise

Reyes Holdings • Sylmar, CA • 5h ago

Management & Administrative

Position Responsibilities: Achieve sales goals within assigned timeframes that meet monthly business objectives while actively acquiring new business and maintaining established distribution Accomplish timely and product...

5h ago

Go to Apply

QA Manager

Robert Half • Encino, CA • 6h ago

Management & Administrative

Description We are seeking an experienced Quality Assurance Manager to lead and strengthen quality systems across our North American operations. This is a strategic, process-driven role focused on: Leading ISO 9001 &...

6h ago

Go to Apply

Operations Manager

Amazon • Oxnard, CA • 1d ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

1d ago

Go to Apply

Program Manager (Education Operations)

Insight Global • Simi Valley, CA • 1d ago

Management & Administrative

Job Description Insight Global is partnering with a private preschool and elementary program in Simi Valley, CA to hire a Program Manager to lead day-to-day school operations while driving enrollment growth and revenue t...

1d ago

Go to Apply

Configuration Manager

General Dynamics Information Technology • Oxnard, CA • 2d ago

Management & Administrative

Req ID: RQ215027 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Management Support,Release Management,Ti...

2d ago

Go to Apply

Account Manager

Insight Global • Thousand Oaks, CA • 2d ago

Management & Administrative

Job Description Insight Global is a results-driven Account Manager. This position will be responsible for prospecting for new accounts, providing clients with product services/information, maintaining existing client rel...

2d ago

Go to Apply

Manufacturing Engineering Manager

Actalent • Simi Valley, CA • 3d ago

Management & Administrative

Job Title: Manufacturing Engineering ManagerJob Description The successful candidate will lead the manufacturing engineering team to resolve daily manufacturing challenges, drive manufacturing process improvements, and i...

3d ago

Go to Apply

Manufacturing Engineer Manager

PTI Technologies • Oxnard, CA • 3d ago

Management & Administrative

Join PTI Technologies as a Full-Time Manufacturing Engineer Manager and take your career to new heights in the exciting aerospace industry. This onsite role in Oxnard, CA, offers you the opportunity to lead innovative pr...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.