Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.
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See yourself at Twilio
Join the team as Twilio's next Senior Data Scientist, R&D.
About the job
This position is needed to uncover analytical insights that quantify product performance and shape product strategy. Our Data Science and Analytics team seeks to empower R&D to make data-backed decisions that accelerate innovation and improve product performance. We work closely with Product Managers to define product metrics and build self-serve reporting; measure the impact of product releases; and do analyses to shape strategic decisions.
Responsibilities
In this role, you'll:
Drive the definition and development of data science solutions to business problem statements from beginning to end: build relationships with partner teams, collect and analyze data, and develop recommendations to inform strategic decisions
Generate insights and recommendations through exploratory analysis, A/B testing, and statistical modeling
Work with product managers to design and analyze experiments to measure the impact of new features and develop a data-driven narrative on how their product is performing for use in monthly reviews
Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
2+ years of professional experience in an analytics or data science role
Advanced expertise using SQL to derive insights and in using dashboarding tools like Looker or Tableau to create compelling self-serve reports for product or business stakeholders
Intermediate expertise in Python (e.g. pandas, numpy, scikit-learn) for data manipulation, analysis, and statistical modeling (e.g., clustering, forecasting, or decision trees)
Familiarity with causal inference techniques such as A/B testing, propensity matching, or synthetic control
Demonstrated ability to map business problem statements to an appropriate data science technique
Answer-first, succinct communication; ability to communicate across technical and non-technical audiences
Desired:
4+ years of professional experience in a product-focused analytics or data science role, with 2+ years of experience in a B2B SaaS @context
Bachelor's and Master's in a quantitative
Familiarity with machine learning techniques
Experience with data warehousing and/or ETL processes, including distributed computing technologies such as Hive, Presto, or Spark
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 to $176,900.00
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 to $187,300.00
Based in the San Francisco Bay area, California: $166,400.00 to $208,000.00
This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 2/28/2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. (https://www.twilio.com/company/jobs#open-positions)
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
