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Operations Manager, Telecom Fulfillment

TAK Broadband • Memphis, TN • 7h ago

Memphis, TN (http://maps.google.com/maps?q=Memphis+TN+USA) -Fulfillment

Job Type

Full-time

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP @types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an Operations Manager to join our team in the Memphis, TN area. In this role you will manage all aspects of the day-to-day operations of team members, headcount requirements, KPI's, P&L and budget for your assigned area.

Why TAK?

Full Time

Paid Weekly

Compensation: $75K - $85K annually, DOE

Company provided vehicle, phone, laptop and tools

Full Benefits Package (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match!

25K Company Paid Life Insurance

Independent Work & Team Collaboration

Career Development & Advancement Opportunities!

The Role

Manage all aspects of the day-to-day operations of team members, headcount requirements, KPI's, P&L and budget for assigned area

Hire, train and develop talent for all roles

Positively motivate your team to develop and nurture a great culture focused on winning

Team's "expert" and "go to" resource; spending time in the field to understand, improve and build the team

Provide development opportunities for team members by delegating tasks when relevant

Utilize strategic thinking to execute goals, projects, and plans

Review, update and maintain team data

Complete employee performance management functions; disciplinary actions, performance reviews and ongoing development

Maintain and enforce company, federal and state rules and regulations including non-discriminatory practices, payroll and overtime guidelines, etc.

Keep safety as #1 priority for each team member: adhering to company safety standards and all federal, state and local laws

Work in a variety of environments; indoors, outdoors, tight spaces, elevated

Strive to provide the best customer experience every day

Requirements

4+ years of broadband telecommunications industry experience, specifically in installation, required

2+ years of leadership experience with driving business strategy, KPI and P&Ls

Ability to be flexible and manage changing priorities

Ability to travel in market and occasionally to other markets up to 60% of the time

Open to a variety of schedules and accessible outside of normal business hours as needed

Excellent customer service, time management, problem-solving and troubleshooting skills

Ability to communicate effectively in-person or virtually

Ability to build and maintain positive relationships with internal and external customers

Ability to give feedback; positive and negative when needed

Strong desire to grow and develop team members

Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time

Ability to safely navigate various terrains, managing equipment and tools

A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role

Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving

Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

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