JEWELRY/SALES SPECIALIST

Kroger Family of Companies • Lacey, WA • 18h ago

Position Summary: Fred Meyer Jewelers sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer experience. Sales professionals achieve personal sales targets by turning every one of our customers life's meaningful moments into a celebration worth remembering by offering a fine jewelry experience that is approachable, special and lasting. Our sales professionals engage customers in such a manner as to create a desire for and make our products as relevant, exciting and accessible to as many people as possible every day. We provide training on sales techniques, product knowledge, and skills to help you, our sales professionals, be successful and create a refreshing and uplifting shopping experience for our customers.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

RESPONSIBILITIES

Essential Job Functions:

Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates)

Promote Diamond Parties and special events with every customer

Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance

Foster life-long emotional connections with customers by clienteling

Provide product knowledge, features and benefits to all customers when presenting merchandise

Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems

Attend required monthly meetings

Operate point of sale (POS) and take payment or obtain credit authorization

Inspect and clean customers' jewelry

Provide estimates for jewelry and watch repairs

Perform watch battery replacements and watch band adjustments

Follow receiving and processing procedures

Display merchandise and promotional materials in accordance with corporate merchandising plans

Perform business opening and closing procedures as outlined in Policy and Procedures Guide

Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows

Maintain safety and security of location by following all Loss Prevention and Security policy and procedures

Participate in the inventory process

Complete case counts

Maintain flexibility to work any shift, including weekends, holidays and overtime

Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

Desired Previous Job Experience:

Sales, retail and/or jewelry experience

Minimum Position Qualifications/Education:

High school diploma or general education degree (GED)

Commitment to excellence, desire to grow and ability to provide refreshing shopping experience

Goal oriented and sales driven and passion to succeed

Minimum 18 years of age

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