General information
Ref # 21721
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
Responsible for managing the results of software development teams, to ensure software solutions are built according to company standards and are compliant with business requirements. Reviews and evaluates the performance of the development teams and of the individuals on the teams. Ultimately accountable for project deliverables, budgets, schedules and quality. Serves as the primary interface with IT and business partners on software development projects. This position will report to a Director of Software Development and may have responsibility for directly managing one or more development resources.
The ideal candidate will possess technical leadership experience on the Salesforce Service cloud platform and is passionate about delivering quality user experience to millions of Ally customers across delivery channels and lines of business. Candidates should have experience working in the Customer Care/Contact Center space and possess attention to detail and a track record of flawless execution
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
This position will be the team champion for all Salesforce implementations and participate/lead the modernization of customer care platforms through automation, agentic AI, workflow optimization and integration. The tech lead will also support the rollout of additional Salesforce products like - FSC, Data Cloud, Agentforce, etc. In addition, the manager will -
Partner with business, UX design and back-end API teams to stand up contact center capabilities across delivery channels of voice, chat, SMS, and push notifications
Guide development teams to review business requirements, design documents, test plans/test cases
Partner with architecture and external development teams to design technical solutions
Lead the development and deployment of new features with your team
Recommend optimizations for improved efficiency and speed to market for new alerting capabilities
Enforce performance & code quality standards through peer code reviews and automated testing
Assist with hiring, onboarding and mentoring of new developers for your team
The Skills You Bring
Minimum Qualifications:
7+ years of relevant experience or equivalent combination of education and experience
High School Diploma or GED equivalent
Preferred Qualifications:
5+ years of Salesforce experience
Bachelor's degree in Computer Science, Software Engineering, or other related discipline preferred.
5+ years of experience with Service Cloud, Data Cloud, Agentforce, Financial Services Cloud, Experience Cloud, etc.?
3+ years of experience with custom development within Salesforce and integrations with other applications?
2+ years of experience with solution designing and User Experience for digital and contact center agents?
2+ years of experience managing small to large Salesforce engineering teams?
Ability to supervise staff and make personnel decisions.
Ability to manage multiple complex software development projects.
Ability to articulate the company's business requirements and objectives and translate those into software development solutions.
Ability to effectively communicate software development issues and recommendations to senior level management within and outside of IT.
Knowledge of all phases of software development.
Technical Skills Required:
Must have Salesforce certifications like - Platform Developer 1 or 2, App Builder, Administrator/Advanced Administrator or Service Cloud.
Technical architecture or development certification preferred
Must have experience with Eclipse IDE, Force.com ANT, Developer Console for development, debugging and query
Must have experience working with integration features such as callouts, future methods, batch and scheduled apex, REST and SOAP APIs
GraphQL experience is preferred.
Must have experience with SFDC Developer, Apex data loader for data loads (inserts/updates) in Salesforce
Hands-on experience with both point-and-click configuration as well as programmatic customization
Experience with tools and techniques to ensure compatibility of rendering of content across browsers, clients and form factors.
Solid understanding of JavaScript and OAuth is required
LI-Hybrid
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 110000
Experienced: 145000
Expert: 180000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
