Office Support Specialist I 2026-00525
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Office Support Specialist I 2026-00525
Salary
$18.56 Hourly
Location
Casper, WY
Job Type
Permanent Full-time
Job Number
2026-00525
Department
Department of Workforce Services
Division
Unemployment Insurance - Casper
Opening Date
02/18/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BAAS05
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Under the guidance of a supervisor, this position provides comprehensive administrative and program support to ensure efficient division operations and responsive customer service. The role assists with preparing and managing incoming and outgoing correspondence and performs a wide range of moderate to complex operational duties.
Responsibilities include scanning and indexing documents, supporting child support processes, processing faxes, and managing all Unemployment Insurance (UI) Benefits mail. The position processes incoming continued claims, sets applicable issues, codes and updates returned mail, and maintains accurate records.
The incumbent responds verbally and in writing to requests for information, assists claimants and other external customers, and provides a variety of administrative support services such as claimant verifications, drafting memos, mailing checks, and retrieving patch sheets from scanned documents.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering professional service to both internal and external stakeholders.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY!
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Work with the supervisor on correspondence in and out of the division.
Performs or leads a wide variety of moderate to complex program and operational support duties, including scanning/indexing, child support, and processing faxes.
Responds verbally and/or in writing to requests for information.
Field any other outside customers as needed.
Provides a wide variety of administrative duties for internal and external customers, including claimant verifications, memos, check mailing, and pulling patch sheets from scanned documents.
Process all UI Benefits mail.
Processed incoming continued claims, setting applicable issues.
Process and code return mail.
Qualifications
PREFERENCES:
Preference may be given to those with Customer Service experience in phone and email correspondence.
Preference may be given to those with Microsoft Excel and Microsoft Word experience.
KNOWLEDGE:
Knowledge of techniques for providing a high level of customer service.
Ability to be a team player.
Ability to multitask and prioritize.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
NOTES:
FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.uscis.gov/e-verify) , including your rights and responsibilities.
Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
Offers of employment will be contingent upon the successful completion of a background check.
For the Veteran's preference consideration, supporting documentation must accompany your application.
Supplemental Information
053-Department of Workforce Services - Unemployment Tax Division
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
