JOB OVERVIEW:
The Host at The Parlour Bar & Restaurant serves as the first and last impression of the dining experience, acting as a key ambassador of InterContinental New York Barclay's luxury service standards. This role is responsible for managing guest arrivals, reservations, and seating flow while delivering a warm, personalized welcome to every guest.
The Host plays a critical role in shaping the guest journey, ensuring operational efficiency, maximizing seating opportunities, supporting revenue optimization, and maintaining the refined atmosphere of the restaurant. This position requires exceptional guest engagement skills, strong organizational ability, and close collaboration with restaurant leadership and service teams.
DUTIES AND RESPONSIBILITIES:
Guest Experience & Arrival Management
Welcome guests with professionalism, warmth, and genuine hospitality, using guest names whenever possible and recognizing IHG One Rewards members and VIP guests.
Serve as the primary point of contact for all arriving guests, ensuring a seamless and gracious arrival experience.
Escort guests to tables in a timely and thoughtful manner, anticipating guest needs and preferences.
Provide accurate information regarding menus, promotions, and restaurant offerings.
Reservations & Dining Room Flow Management
Manage reservations through OpenTable and internal systems, ensuring accuracy, proper pacing, and optimal table utilization.
Maintain accurate and detailed guest profiles to support personalized service and guest recognition.
Monitor dining room activity and collaborate with management and service staff to balance seating flow and maximize operational efficiency.
Manage waitlists professionally, providing clear communication and thoughtful guest recovery when needed.
Answer phone calls promptly and professionally, assisting with reservations and guest inquiries.
Luxury Service & Guest Recovery
Demonstrate confidence, professionalism, and composure when handling guest concerns, resolving issues independently whenever possible or escalating appropriately.
Anticipate guest needs and proactively contribute to exceptional service experiences.
Support the achievement of Guest Love and service excellence goals.
Restaurant Presentation & Atmosphere
Maintain a pristine and organized host stand and entrance area at all times.
Monitor and support the overall ambiance of the restaurant, including lighting, music, cleanliness, and presentation standards.
Ensure menus and collateral are clean, accurate, and properly presented.
Operational & Administrative Support
Support daily operational readiness, including opening and closing host stand responsibilities.
Assist with administrative tasks including menu printing, reservation audits, and guest communication.
Monitor guest request platforms and communicate guest needs to appropriate departments.
Work collaboratively with restaurant leadership, culinary, and service teams to ensure seamless operations.
Support operational initiatives that drive guest satisfaction, operational excellence, and revenue performance.
Compliance & Standards
Follow all company policies, health and safety regulations, and brand service standards.
Maintain professionalism, punctuality, and adherence to luxury hospitality expectations at all times.
Qualifications and Requirements:
Previous host or guest-facing experience in a luxury hotel or upscale restaurant preferred
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling
Other:
Strong interpersonal and communication skills
Experience with OpenTable or similar reservation systems preferred
Ability to multitask and remain composed in a fast-paced environment
Professional appearance and demeanor consistent with luxury hospitality standards
Flexible schedule including mornings, evenings, weekends, and holidays
What You'll Gain (Benefits & compensation)
The salary Range for this role is $21.00- $25.00 per hour.
Complimentary employee meals
Complimentary dry cleaning (business attire)
IHG employee & friends/family discount program
Professional development and growth opportunities
A culture that values your input, promotes your development, and empowers you to Inspire Incredible.
Work Area: Outlet (s)
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
