HR Operations & Services Manager

Bassett Healthcare • Cooperstown, NY • 1d ago

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

The HR Operations & Services Manager leads the day-to-day operational functions of Human Resources, ensuring efficient, compliant, and service-focused delivery across Bassett Healthcare Network. This role is accountable for optimizing HR operations, advancing process improvement initiatives, strengthening regulatory and audit readiness, and enhancing the overall employee experience.

The Manager provides leadership for HR shared services and operational support to Centers of Excellence, while overseeing key HR projects and enterprise-wide process standardization efforts. Reporting to the Director of HR, this role partners closely with HR leadership and team members to drive operational excellence and consistent service delivery across the network. The position directly manages the HR Shared Services Team responsible for system-wide HR service delivery. This is an on-site role based at Bassett Medical Center in Cooperstown, NY.

Manage HR service delivery by providing a concierge customer service experience for all Bassett Healthcare Network employees and new hires.

Ensure the HR Shared Services Team provides excellent customer service and resolves HR-related queries effectively.

Oversee daily operations of the HR ticket management system to ensure timely, accurate and consistent resolution of employee inquiries.

Monitor ticket volumes, response metrics and resolution trends; prepare reports and insights for HR Leadership.

Lead the design, planning and execution of the annual employee and practitioner engagement survey.

Monitor annual engagement survey response rates and analyze survey results to identify trends, strengths and opportunities for improvement at organizational and departmental levels.

Oversee Network wide recognition platform including administration, recognition framework, award criteria and program guidelines.

Track and analyze recognition participation metrics and trends.

Manage the employee files process and audits network wide.

Monitors the team performance to confirm completion of assigned steps within established SLAs.

Acts as the primary point of contact for the Shared Services team member escalations and processes.

Identifies and implements process improvements for HR service delivery.

Ensure processes and documentation comply with the Network and Joint Commission requirements.

Acts as the primary point of contact for HR requirements within Joint Commission standards.

Maintain SOPs, process documentation and documentation regarding shared services processes to ensure consistency, compliance, and service excellence.

Establishes and monitors performance improvement standards and key performance indicators.

Manage, coach and develop employees of the HR Shared Services team.

Regularly generate reports on the effectiveness of the HR Shared Services team and propose innovative solutions.

Leads assigned projects and/or committees, as required to support HR network functions.

Assist with the annual HR budget

Other duties may be assigned

What we need from you

Education:

4 Year/Bachelor's Degree in Business or related field, required

Experience may be accepted in lieu of education

Experience:

Minimum 5 years HR Progressive Leadership experience, required

Minimum 1 year healthcare experience, preferred

Skills:

Attention to Detail

Build Relationships

Communication

Customer Service

Multi-Tasking

Time Management

Physical Requirements:

Occasional grasping, reaching, standing, walking

Constant typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use, talking

Travel:

Occasional Travel - The job may require travel from time- to-time, but not on a regular basis

Total Rewards

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

Paid time off, including company holidays, vacation, and sick time

Medical, dental and vision insurance

Life insurance and disability protection

Retirement benefits including an employer match

And more!

Specific benefit offerings may vary by location and/or position.

Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $100,877.18/Yr.

Pay Range Maximum:

USD $151,315.77/Yr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Similar Jobs

Evening Operations Manager

Hannaford • Herkimer, NY • 7h ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 482775 Address: USA-NY-Herkimer-401 East Albany Street Store Code: Store 08366 Management (5151528) Hannaford Supermarkets started out as a fresh produce ven...

7h ago

Go to Apply

Administrative Assistant 1 OR Trainee 1 OR Trainee 2 (1 vacancy) (NY HELPS)

SUNY Oneonta • Oneonta, NY • 1w ago

Management & Administrative

Location: Oneonta, NY Category: Maintenance, Clerical and Other Posted On: Thu Feb 12 2026 Job Description: TITLE: Administrative Assistant 1 OR Trainee 1 OR Trainee 2 (1 vacancy) (NY HELPS) LOCATION: Access & Opport...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Oneonta, NY • 2w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2w ago

Go to Apply

Account Clerk Typist

Otsego County • Cooperstown, NY • 2w ago

Management & Administrative

OTSEGO COUNTY HAS THE FOLLOWING VACANCY: DEPARTMENT OF SOCIAL SERVICES Account Clerk Typist Part Time $20.36/hour LAST DAY FOR FILING: February 9, 2026 EOE DISTINGUISHING FEATURES OF THE CLASS: The work is primarily of a...

2w ago

Go to Apply

Project Manager/Estimator

Central Paving Inc. • Frankfort, NY • 3w ago

Management & Administrative

NY1560198 Project Manager/Estimator Full-time Pay: $70,000.00 - $115,000.00 annually Urgently Hiring Job Description: Experienced with concrete and paving heavy highway construction (paving, box, culverts, road reconstru...

3w ago

Go to Apply

Supervisor Customer Service

Golden Artist Colors, Inc. • New Berlin, NY • 3w ago

Management & Administrative

Supervisor Customer Service Full Time Supervisor New Berlin, NY, US 10 days ago Salary Range: $62,826.64 To $78,533.30 Annually Do you want to work for a World Class Artist Materials Manufacturer? Leave corporate behind...

3w ago

Go to Apply

Warehouse Clerk - Schuyler

Home Depot • Frankfort, NY • 4w ago

Management & Administrative

Temco Logistics is seeking a hardworking and detail-oriented Warehouse Clerk to join our team. As a Warehouse Clerk, you will play a key role in ensuring that customer orders are accurately prepared, checked for quality,...

4w ago

Go to Apply

Relationship Banking Associate

NBT Bank • Cherry Valley, NY • 8h ago

Finance, Accounting & Banking

Pay Range: $18.50 - $20.81 The role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. Thi...

8h ago

Go to Apply

Social Services Attorney

Herkimer County • Herkimer, NY • 22h ago

Legal & Paralegal

SOCIAL SERVICES ATTORNEY. Department: Social Services Title: Social Services Attorney Permanent Opening, Full Time Position Salary: $113,300.00 (2026 base pay rate) Apply today! Position accepting applications from (2/17...

22h ago

Go to Apply

Associate Director - Finance

Springbrook • Oneonta, NY • 1d ago

Finance, Accounting & Banking

Position Summary: Salary Ranges from $85,000.00 to $89,000.00 per year based on education and experience. To support the overall reporting function of the Finance department by ensuring compliance, accuracy, and strategi...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.