Why You'll Love This Role:
Join a team where your technical expertise directly supports our customers' banking experience every day. We're looking for someone who thrives on solving problems, values continuous learning, and wants to grow alongside a collaborative team within a values-driven organization. You'll work with cutting-edge banking technology while maintaining the stability and security our customers depend on.
What You'll Do:
Keep Our Banking Systems Running Smoothly You'll be the go-to person for our Bank applications-from our Banking Core system to retail and online banking platforms. Your day involves responding to support requests, troubleshooting issues, and making sure everything runs optimally with minimal downtime.
Maintain and Improve Our Technology Handle the technical details: set up user accounts, apply updates and patches, coordinate with vendors, and ensure our systems stay secure and perform at their best. You'll monitor system health, manage file transfers, and tackle cleanup activities that keep everything humming.
Be a Technical Problem Solver When something goes wrong, you'll dig in to figure out why. You'll analyze problems, escalate when needed, and work with internal teams and vendors to get issues resolved quickly.
Document and Communicate Create clear documentation and diagrams of our systems. Keep users, management, and IT team members informed about what's happening with our applications. You'll use tools like MS-Word, MS-Excel, and Visio to make complex systems understandable.
Work with Data and Reports Build reports using our supported reporting tools and write database queries to help users get the information they need. Your SQL skills will come in handy here.
Manage Changes Carefully Follow our change management processes when upgrading or modifying systems. Coordinate both planned and unplanned outages with everyone who needs to know.
Support Security and Compliance Help maintain our Information Security Program and ensure we're meeting all regulatory requirements. Data security, integrity, and confidentiality are critical elements of this role.
Collaborate Across Teams Work harmoniously with business partners throughout the Bank. You'll coordinate tasks and provide technical assistance to users and fellow IT staff when they need it.
What You Bring:
Knowledge/Skills/Experience Requirements:
Four-year college degree or equivalent work experience required
Business or military experience is a plus
Technical Skills
Database knowledge and experience with Microsoft SQL preferred
Knowledge of IBM Cognos BI a plus
Familiarity with virtual server and desktop technologies
Understanding of XML and related markup languages
Experience with automation and workflow systems
Documentation skills using MS-Word, MS-Excel, and MS-Visio
Experience with Jack Henry and their line of business products (4|sight, Argo, Synergy, eSign) is a plus
Competencies:
Analytical thinking: You notice patterns and can observe how processes work
Self-starter mentality: You take independent action and look for opportunities to improve things
Adaptability: You handle change well, embrace new challenges, and adjust when priorities shift
Integrity: You're straightforward, honest, and keep confidential information confidential
Strong communicator: You listen actively and explain technical concepts clearly
Organization: You have systems that keep you on track and moving toward goals
Team player: You work well with others and focus on achieving our shared goals
C om pliance and Control:
Assist in ensuring that the Bank complies with local, state and federal regulations
Adhere to applicable Bank policies, processes and procedures
Operate within the change control framework as it pertains to IT operations
Adhere to IT ticket procedures by ensuring all active work has a ticket associated which is updated frequently
General:
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
Performs additional duties as requested.
What to Expect:
This is a general office environment where you'll need to be comfortable with moderate lifting (up to 35 lbs.) and moderate reaching, walking, sitting, and standing. You'll use standard office equipment and may occasionally need to provide after-hours coverage.
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of reasonable accommodations to be determined by management on an individual basis.
At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.
We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.
At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.
Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
