Customer Service Representative

Robert Half • Fort Mill, SC • 3h ago

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a Long-term Contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service.

Responsibilities:

Prepare and manage customer quotes with a high level of accuracy and attention to detail.

Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities.

Perform precise data entry into internal systems to maintain up-to-date and accurate records.

Collaborate with internal teams to deliver seamless and efficient customer experiences.

Handle administrative tasks that contribute to the smooth operation of the department.

Respond to inbound and outbound customer calls in a thorough and courteous manner.

Support the coordination of processes to improve workflow and customer service delivery.

Identify areas for improvement and contribute ideas to enhance customer service operations.

Maintain a friendly and attentive demeanor while interacting with clients and team members.

Adapt to new systems and tools quickly to ensure ongoing efficiency. Requirements - Previous experience in customer service, ideally within a call center or similar environment.

Exceptional communication skills, both verbal and written, with a detail-oriented and approachable style.

Strong organizational skills with the ability to multitask and prioritize effectively.

Proficiency in handling inbound and outbound calls while maintaining a high level of customer satisfaction.

Comfort with learning and navigating new systems and processes.

Attention to detail and accuracy in managing quotes and performing data entry.

A collaborative mindset and willingness to contribute to a positive team atmosphere.

Commitment to providing outstanding customer service in every interaction. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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