What We Offer
The Director of Market Institutes coordinates appropriate resources for all daily operations, human resource management, fiscal management, and supporting initiatives aligned with the organizational mission, vision, values and goals in the ambulatory clinics while collaborating with facility and market leadership for acute care operations. The Director collaborates with organizational leaders and manages interdependencies across institutes, facilities, submarkets and the medical group and takes ownership and accountability to implement market strategic growth, operational precision, service enhancements, program development, financial, and community engagement initiatives. The Director leads and ensures the market specific operational infrastructure of the institute will enable execution of key initiatives to meet targeted goals and outcomes. They demonstrate effective operational, analytical, communication and organizational skills; including but not limited to: operational assessments, market analyses, business forecasts and success matrices linked to market and enterprise based goals.
What You'll Do
Essential Functions
Mission, Vision, and Values: Creates a shared vision with team members of the department's role in helping achieve mission and vision; acts consistently with Novant Health's values, directs and supports team members in a manner that enables and provides the means to perform their jobs safely and efficiently.
Leadership: Oversees day to day operations of the institute. Demonstrates leadership skills including problem solving, delegation and time management/organization. Creates an environment for change/transition that empowers team members. Produces action plans to improve performance aligned with market plans and strategies. Develops and implements a self-development plan.
Financial Management: Prepares and recommends annual operations and capital budgets to NHMG leadership for ambulatory clinics and market and sub-market presidents for acute care services. Monitors and analyzes operations to ensure financial targets are achieved. Shares information with team members to create an environment in which they can engage to develop plans to reduce expense and achieve operational efficiencies. Communicates operational performance data to ensure an understanding of business factors impacting the department. Provides input and collaboration for strategic planning for the system/market/facility and community.
Interpersonal Effectiveness and Communication: Creates an environment that supports and respects diversity where all team members feel safe, included, and free to contribute to the success of Novant Health. Actively communicates with and involves others through regular dialogue. Provides progress updates in a timely manner. Utilizes communication methods to deliver information that improves quality of personal and organizational decisions. Ensures timely and consistent communication of all informative / routine messages.
Business Acumen: Maintains organizational policy and procedure, including rules of conduct. Provides project/process consultation to others. Shows imagination through creative solutions. Displays interest and willingness to try new things, take risks. Develops, collaborates, and coordinates programs for the defined population. Participates in marketing /community activities, especially those related to the institute/ clinical focus areas. Networks with other community leaders. Systematically researches management literature for advances in care and develops plans to customize and test appropriate practice change. Participates in professional development activities to keep current with trends and practices in healthcare administration.
Quality Improvement: Monitors institute programs and operations. Consistently reviews core processes, looking for improvement opportunities. Embraces change and acts as a change agent. Adopts new knowledge appropriate to work. Coordinates the development of goals, objectives, and action plans to achieve strategic and operational priorities.
Human Resources and Organizational Development: Provides annual feedback to others regarding performance and assists with development of personal improvement plans. Coaches team members to achieve success in their role and career plans. Provides for education and training of others. Ensures teamwork between all members of the team, including physicians, and facilitates a culture that promotes positive outcomes. Follows the process for open job posting and allows equal access to opportunities for growth and development. Monitors, evaluates, and coordinates workload trends and manages resources to meet unit needs. Coordinates planning for human resource needs based on productivity and workload. Analyzes causes of employee turnover and involves team members to develop plans to address opportunities that will ensure achievement of the people credo.
What We're Looking For
Education: 4 Year / Bachelors Degree in Business, Healthcare or related field; required. Graduate Degree, preferred.
Experience: Five years of progressive supervisory/management experience, required. Two years of progressive supervisory/management experience in a healthcare setting, required.
Additional Skills Required:
Excellent organization and communication skills.
Effective presentation skills.
Strong skills in time management, prioritizing, delegating, organizing, analyzing data, researching and problem solving.
Possess an understanding of legal jargon with experience working with contracts.
Ability to adhere to fixed deadlines with the flexibility to adapt to changing priorities while managing multiple projects.
Be self-motivated, flexible, proactive and team oriented.
Ability to work and manage daily operations using a high involvement, multidisciplinary team concept.
Maintain a strong, consistent and professional demeanor at all times.
Possess an understanding of market segmentation as it relates to target markets and ability to develop materials that resonate appropriately.
Additional Skills Preferred:
Knowledge of healthcare policies, procedures and regulatory standards.
Ability and willingness to work in an evolving healthcare system.
Extensive oral and written communication skills.
Additional leadership skills such as creativity, cooperation, independent judgement, negotiation, risk-taking, perseverance, high-energy and a strong work ethic.
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
145202
