Amazon Connect Technical Architect

Deloitte • Tampa, FL • 8h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.

Work You'll Do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

5+ years project experience architecting, building, and supporting cloud-based solutions on AWS

Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement

Applicable cloud certification within AWS

Bachelor's Degree in Computer Science, Engineering or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred :

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.

Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

Working knowledge and experience of MS Office applications and tools

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Nurse Tech

AdventHealth • Riverview, FL • 24min ago

Hospital & Medical

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. A...

24min ago

Go to Apply

Nurse Tech

AdventHealth • Tarpon Springs, FL • 27min ago

Hospital & Medical

27min ago

Go to Apply

Medical Management Clinician

Elevance Health • Tampa, FL • 9h ago

Hospital & Medical

Medical Management Clinician Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promo...

9h ago

Go to Apply

Acute Care - Critical Care Nurse

Veterans Affairs, Veterans Health Administration • Bay Pines, FL • 23h ago

Hospital & Medical

Summary Integrates biopsychosocial concepts, cognitive skills, and technically competent practice while providing care to clients. Assesses, plans, implements, and evaluates care based on age-specific components. Respons...

23h ago

Go to Apply

Registered Nurse

AdventHealth • Tampa, FL • 1d ago

Hospital & Medical

1d ago

Go to Apply

Certified Medical Assistant

AdventHealth • Tampa, FL • 1d ago

Hospital & Medical

1d ago

Go to Apply

Certified Medical Assistant

AdventHealth • Tampa, FL • 1d ago

Hospital & Medical

1d ago

Go to Apply

Service Technician (medical equipment)

Kelly Services • Clearwater, FL • 1d ago

Hospital & Medical

Service Technician (medical equipment) Well-branded medical device manufacturer is hiring generator technicians experienced in working with small generators supporting our devices both in-house as well as traveling to of...

1d ago

Go to Apply

Certified Medical Assistant

AdventHealth • Palm Harbor, FL • 1d ago

Hospital & Medical

1d ago

Go to Apply

Physical Therapy Assistant

PruittHealth • Clearwater, FL • 1d ago

Hospital & Medical

PHYSICAL THERAPY ASSISTANT (PTA) Schedule: PRN THERAPY SERVICES Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.