Job Description:
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.?
McDonald's Global Technology is here to power tomorrow's feel-good moments.??
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.?Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.?We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.??
Check out the McDonald's ?Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog) ?to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.?
Department Overview
The Senior Manager, Operations Excellence (Technology Communications) leads the strategy and execution of franchisee-facing and internal communications that support US technology deployments, adoption, and support. This role manages a team of three individual contributors and partners closely with Technology, Operations, System Communications, and cross-functional teams to deliver clear, timely, and actionable communications.
Balancing strategic planning with hands-on leadership, this role ensures communications are aligned to deployment milestones, grounded in field realities, and designed to enable restaurant teams and owner/operators to successfully adopt new tools and processes. The Senior Manager serves as a trusted communications leader, translating complex technology initiatives into practical, engaging messages that drive understanding and action.
Duties
Technology Deployment & Stakeholder Communications
· Serve as a communications leader for technology deployments, providing strategic guidance while remaining closely connected to execution.
· Lead franchisee- and restaurant-facing communications for technology deployments, including toolkits, FAQs, job aids, visual guides, and activation materials.
· Craft clear narratives and messaging that explain what is changing, why it matters, and what actions are required.
· Own communication planning and calendars aligned to deployment milestones to ensure consistency, clarity, and timeliness.
· Build strong relationships with cross-functional partners to address unique communication needs and ensure alignment.
· Partner with senior leaders, subject matter experts and cross-functional teams to ensure communications align with business objectives and field needs.
Change Management & Adoption Support
· Translate US Technology initiatives into clear communication priorities and execution plans.
· Apply change management best practices to communication strategies to support readiness, adoption, and sustained use of new technology solutions.
· Partner with Operations teams to identify adoption risks and proactively address barriers through targeted communications.
· Incorporate feedback to continuously improve messaging and materials.
Internal Communications & Engagement
· Support internal communications that promote engagement, awareness, and understanding of US Market Technology priorities.
· Develop and amplify leadership communications across multiple channels to strengthen cross-functional education and enablement.
Team Leadership & Operations
· Lead, coach, and develop a team of three individual contributors, setting clear expectations and fostering growth and accountability.
· Act as a player-coach, directly contributing to high-priority communications while delegating and developing team capabilities.
· Build and manage an intake and prioritization process to ensure work is aligned to business priorities and resourced appropriately.
· Establish quality standards and consistent ways of working to ensure high-impact, reliable communications.
· Manage on-call schedule for after-hours critical support communications.
Qualifications
· 8+ years of experience in communications, change management, operations, or related disciplines.
· Demonstrated experience developing communications for franchisees, field operations, or consumer-facing technology deployments strongly preferred.
· Proven ability to translate complex technical concepts into clear, actionable messaging for diverse audiences.
· Strong written and visual communication skills, with experience creating engaging presentations, toolkits, and enablement materials.
· Experience supporting large-scale technology or program deployments and driving adoption through communications.
· Demonstrated ability to partner with senior leaders, provide strategic recommendations, and execute effectively.
· Strong people leadership skills, with experience leading and developing high-performing teams.
· Ability to thrive in a fast-paced, evolving environment, balancing structure with flexibility.
Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $141,955.00 - $177,444.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.?
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 3137
