Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$72,280 - $108,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Loan Operations Manager I manages or oversees operations of several functions or processes within Loan Operations. They will manage 3 small teams - workflow, investor processing and commercial credit support. There is no customer contact as all requests come internally. In addition, the Loan Operations Manager I will provide coaching, complete scheduling and step into daily work to cover PTO.
Remote
Schedule: Monday-Friday 8:00am-5:00pm EST
Depth & Scope:
Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department
Modifies policies and procedures to improve performance of units supervised
Often manages a unit or units geographically separated from immediate management through subordinate supervisors
Participates or leads multiple projects within department or across divisions
Serves as change agent to identify and implement continuous improvement within teams
Provides recommendations toward strategic vision and tactical goals
Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
Ensures team consistently meets or exceeds SLAs
Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
Manages bank conversions as they pertain to managed operational units
Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
Applies the performance management process, supporting Employees in their personal and performance development
Develops and manages the team by recruiting, training and coaching
Education & Experience:
Bachelors degree or progressive work experience in addition to experience below
7-10 years related experience required
Operational management experience specific to the section of operations managed.
In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed.
Strong leadership, delegation, coaching, and mentoring skills.
Excellent problem/conflict resolution skills.
Excellent written and verbal communications skills.
In-depth knowledge of relevant banking rules and policies.
Ability to balance competing priorities and make sound decisions within, and outside of, established policy.
Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
Generally manages a total of 40-150 staff, primarily nonexempt, (including supervisory and lead positions) in up to 6 functions.
Exhibit forward thinking capabilities.
Occasional travel required.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
