Back to Jobs search

Guest Services Agent Night Audit (11P-7A)

Highgate Hotels, LP • Exton, PA • 8h ago

Guest Services Agent Night Audit (11P-7A) Requisition ID 2025-72661

Category Operations

Job Location US-PA-Exton

Property Residence Inn Exton

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Exton 10 North Pottstown Pike Exton, PA 19341

Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.

Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log and Trace File daily.

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

Qualifications

College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous andservice oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Similar Jobs

Retail Print Sales Specialist

Staples • Havertown, PA • 3h ago

Retail & Hospitality

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and i...

3h ago

Go to Apply

Housekeeping Supervisor

Highgate Hotels, LP • Exton, PA • 8h ago

Retail & Hospitality

Housekeeping Supervisor Requisition ID 2025-72722 Category Housekeeping Job Location US-PA-Exton Property Residence Inn Exton Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hosp...

8h ago

Go to Apply

Production Team Member

Smurfit Westrock • Aston, PA • 1d ago

Retail & Hospitality

The opportunity: Primary job duties will include but not limited to safely perform a wide range of tasks supporting the manufacturing areas, production, conducting quality checks, material set-up, and maintaining a clean...

1d ago

Go to Apply

(USA) Senior Technician, General Facilities Maintenance

Walmart • Bechtelsville, PA • 1d ago

Retail & Hospitality

Position Summary... What you'll do... Are you searching for an exciting career opportunity within a dynamic team? Look no further! Walmart is expanding its workforce and looking for a Senior General Facilities Maintenanc...

1d ago

Go to Apply

(USA) Senior Technician, General Facilities Maintenance

Walmart • King Of Prussia, PA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

2026 Summer Graduate Leadership Internship Program - Retail Distribution

TD Bank • Wilmington, DE • 1d ago

Retail & Hospitality

Role Type: Internship/Co-op Work Term: Summer/Term 3 Work Location : New York, New York, United States of America Hours: 40 Pay Details: $67.00 - $67.00 USD TD is committed to providing fair and equitable compensation op...

1d ago

Go to Apply

Cashier

Wegmans • Glen Mills, PA • 1d ago

Retail & Hospitality

Schedule: Part time Availability: Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule. Age Requirement: Must be 15 years...

1d ago

Go to Apply

Software Engineer III - Python / Spark

JPMorgan Chase • Wilmington, DE • 2d ago

Retail & Hospitality

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within Corporate Technology, you will be a seasoned member of...

2d ago

Go to Apply

Assistant Store Manager

Staples • North Wales, PA • 2d ago

Retail & Hospitality

Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solution...

2d ago

Go to Apply

Retail Sales Associate - Part Time

Burlington • Clifton Heights, PA • 2d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizationa...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.