Req ID: RQ215007
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: IT Infrastructure and Operations
Skills:
Enterprise Systems,Information Technology (IT) Systems,Salesforce Administration
Experience:
8 + years of related experience
Job Description:
We are seeking an experienced Salesforce Administrator to support, enhance, and optimize our enterprise case-management and CRM ecosystem. This role is responsible for maintaining platform stability, improving business workflows, supporting end users, and partnering with cross-functional teams to deliver scalable solutions that align with organizational goals.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Salesforce Administrator , the work you'll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions at USPS.
The integration of Salesforce technologies is essential to streamline these processes and provide data-driven insights. The ideal candidate brings strong Salesforce administration skills and a proactive mindset toward system improvements and user enablement.
WHAT YOU'LL NEED TO SUCCEED
Bring your expertise and drive for innovation to GDIT. The Salesforce Admin must have:
Education:
Bachelor's degree in a relevant field from an accredited College/University is preferred.
Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.
Required Experience :
Minimum of 8 years of Information Technology experience.
A minimum of 2-3 years of Required Technical Skills including:
Manage day-to-day administration of Salesforce, including user management, profiles, roles, permission sets, and security controls.
Configure and maintain objects, fields, page layouts, record @types, flows, validation rules, and automation.
Monitor system health, data integrity, and platform performance.
Support release management, sandbox refreshes, and deployment activities.
Support integration between Salesforce, Mitratech Case Cloud, and other enterprise systems.
Maintain data quality through audits, deduplication, and data governance practices.
Assist with data imports, exports, and reporting needs.
Identify opportunities to streamline processes and enhance system usability.
Participate in roadmap planning and contribute to system strategy.
Stay current with Salesforce releases and Mitratech Case Cloud updates.
Preferred Skills :
Previous experience with Salesforce Case Cloud
Salesforce Administrator Certification (ADM-201).
Experience with Service Cloud, Experience Cloud, or custom case management solutions.
Familiarity with legal operations, compliance workflows, or case management processes.
Experience with reporting tools (Salesforce Reports & Dashboards, Power BI, Tableau).
Knowledge of Agile methodologies.
Security Clearance Level :
Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.
Location :
Washington, DC
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in data science and engineering at GDIT and you'll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.
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The likely salary range for this position is $96,569 - $130,651. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
