Overview
About Cretex Medical
Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more atwww.cretexmedical.com.
Position Summary:
The Sr Customer Service Representative will be responsible for serving as the primary customer contact from quotation through delivery. This position will ensure customer satisfaction and work to build the customer relationship.
Responsibilities
Responsibilities:
Proactively provide customers with the information they need regarding their products
Build and maintain customer relationships in a professional timely manner
Provide account management responsibilities for key customers
Facilitate conference calls, webinars, or face to face visits with customers and other team members
Provide sales order entry updates and changes and order acknowledgements
Review contracts and order tracking
Enter and maintain customer quotes, including tracking the appropriate codes in the ERP system
Verify POs, quotes, and contracts for accuracy: price, quantity, delivery, and revision level
Maintain and send open order reports as needed or required by the customer
Ability to resolve customer issues directly or working with others in the organization
Resolve customer issues directly and escalate issues to the leadership team as needed
Issue customer return merchandise authorizations and communicate details to all internal and external contacts
Monitor job progress to ensure that the delivery dates are met and verify on time delivery
Manage VMI, Kanban, and safety stock
Work with sales representatives and customers for acquiring forecasts as needed
Participate in backlog meetings with production/scheduling teams and proactively update the customer
Train and mentor the customer service representative position
Partner with the other business segments: sales/marketing, customer service, engineering, quality, and finance
Understand customer needs and the core business markets we serve
Qualifications
Requirements:
High school diploma or equivalent
5 years of customer service experience in a manufacturing environment
Production scheduling experience
ERP systems experience
Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
Clear and effective verbal and written communication skills
Attention to detail
Organizational skills
Ability to work in a fast-paced team environment
Ability to prioritize and multitask
Preferred Requirements:
Degree in Business or a related field
Continuing Education; including participation in local chapters, associations, and/or organizations
What is it like to work at Cretex Medical?
We recognize the contribution of every individual and promote growth, safety and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement.
Here are some of things that employees have said about working for Cretex Medical:
"The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director, a machinist, or your boss. Everyone is always willing to help you figure out a project and get it done right."
"I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it."
"I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that passion in your work because you know what you are striving for is to save lives."
We encourage you to explore the many opportunities Cretex Medical can offer you as a valued team member.
Pay Range
USD $27.12 - USD $40.67 /Hr.
Pay Range Details
This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency,offers are rarely made at the minimum or maximum of the range.
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
20+hours:
Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
30+ hours:
Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify .
Job LocationsUS-MN-Dassel
Requisition Post Information* : Posted Date12 hours ago(2/16/2026 8:22 AM)
Requisition ID 2026-5800
of Openings 1
Category (Portal Searching) Sales
