Description:
BOTH ARE REQUIRED....... Must be PAC Licensed in MA - Must have past sales experience
The Wildlife Sales & Service Technician is a hybrid role responsible for generating wildlife service revenue through lead management, prospecting, estimating, and closing sales within an assigned territory, and then personally performing the wildlife services sold. This position requires strong sales ability, technical wildlife knowledge, and excellent customer service. The Wildlife Sales & Service Technician must be able to manage a territory independently, build relationships with residential and commercial customers, accurately diagnose wildlife issues, present solutions, close service agreements, and complete high-quality exclusion, trapping, and repair work. This role involves working both indoors and outdoors in various weather conditions, using ladders and power tools, and maintaining accurate documentation and communication throughout the customer lifecycle.
In addition, this position supports the Wildlife Team on services that are not sold directly by the hybrid technician, including assisting with two-tech jobs, performing trap checks, and providing support on larger wildlife projects as needed.
1. Sales, Lead Management & Prospecting
· Run inbound and assigned leads within an established territory, responding promptly and professionally.
· Proactively prospect for new wildlife business through networking, referrals, community outreach, and relationship-building with local partners (property managers, realtors, contractors, etc.).
· Conduct on-site inspections and assessments to identify wildlife activity, entry points, and damage.
· Diagnose wildlife issues and determine the appropriate control and exclusion strategy based on the type of animal, customer needs, and site conditions.
· Present service solutions clearly and professionally, including scope of work, timelines, warranty information, and expectations.
· Create accurate pricing and estimates for wildlife services, including service agreements and one-time projects.
· Close sales by securing signed agreements and collecting required approvals and deposits per company policy.
· Maintain a consistent pipeline of opportunities and follow up on open estimates to improve closing percentage.
2. Service Delivery & Field Execution
· Perform wildlife control services sold, ensuring safety, professionalism, and high-quality workmanship.
· Implement humane wildlife control techniques, including safe capture, removal, relocation, and at times termination of nuisance animals in compliance with applicable laws and regulations.
· Utilize traps and other wildlife control equipment properly and safely.
· Perform exclusion work by sealing entry points to prevent wildlife re-entry, including minor carpentry and repair tasks such as installing screens, sealing gaps, and repairing damaged areas.
· Conduct attic/crawlspace cleanouts and remediation services when required (as trained/authorized).
· Use ladders to access rooftops and hard-to-reach areas, ensuring proper installation of exclusion materials.
· Safely operate power tools such as drills, saws, and other equipment to complete exclusion work efficiently and effectively.
· Ensure the work performed matches the scope sold and communicate any needed changes or additional recommendations to the customer and management.
3. Customer Communication & Service Experience
· Serve as the primary point of contact for customers from initial inspection through job completion.
· Provide clear communication and set proper expectations regarding the wildlife control process, job timeline, and service requirements.
· Maintain a professional and courteous demeanor on-site and in all written/phone communication.
· Handle customer questions, concerns, and objections with confidence and professionalism.
· Respond to service issues and support resolution of customer concerns to ensure satisfaction and retention.
4. Documentation, Scheduling & Coordination
· Accurately document inspections, service notes, photos, and recommendations in company systems.
· Maintain clear records of services performed, materials used, and job completion status to ensure accurate billing and service history tracking.
· Coordinate scheduling of sold work to ensure timely service completion and proper customer follow-through.
· Communicate consistently with office staff and management regarding job progress, changes, additional needs, and customer updates.
5. Compliance, Licensing & Safety
· Obtain and maintain required state wildlife certifications and licensing to ensure legal compliance in all services provided.
· Adhere to all local, state, and federal regulations regarding wildlife control, safety procedures, and environmental protections.
· Follow all company safety protocols including ladder safety, PPE requirements, and safe tool usage.
· Report any safety concerns, equipment issues, or wildlife control challenges to management in a timely manner.
6. Vehicle, Tools & Inventory
· Maintain company-provided vehicle in clean and proper working order, ensuring it is stocked with necessary tools and materials.
· Track and manage commonly used materials to ensure readiness for both inspections and service execution.
7. Team Support & Growth
· Participate in team meetings and training sessions to stay current on best practices, sales expectations, and industry regulations.
· Support the Wildlife Team on services not sold directly by the hybrid technician, including assisting with two-tech jobs, completing trap checks, and helping with larger wildlife projects as needed to ensure timely, high-quality service delivery.
· Support other areas of the business as needed, including cross-training in other pest control services.
· Contribute to a positive team culture by sharing knowledge and maintaining high standards of professionalism and accountability.
Requirements:
Minimum Qualifications:
1. Must be at least 18 years of age.
2. Valid driver’s license with a clean driving record.
3. High school diploma or equivalent.
4. 2+ years of experience in wildlife control, pest control, carpentry, construction, or a related field preferred.
5. Proven ability to sell services (inside/outside sales, route-based sales, or commission-based selling experience preferred).
6. Strong comfort with customer-facing responsibilities including presenting pricing and closing work.
7. Comfortable working with ladders, rooftops, attics, crawlspaces, and tight spaces.
8. Ability to safely operate power tools (drills, saws, etc.) independently.
9. Pre-employment background check required.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to stand, walk, sit, climb, bend, kneel, and crawl within tight spaces. Specific hearing and vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and move up to 50 pounds. Technicians must be comfortable using ladders up to 40 feet tall and operating power tools such as drills and saws independently. Additional role related tasks may be added to ensure alignment with business needs with/without notice, per Operations' discretion.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time to ensure consistent alignment with Pest-End business needs, with or without notice, per Operations' professional discretion.
Pest-End Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
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