Bilingual (Spanish) Senior Lead Account Executive - Global Partner Operations (Remote-Eligible)

Capital One • Riverwoods, IL • 1h ago

The Senior Lead Account Executive provides operational business support for business partners. Key responsibilities include project managing partner onboarding, conducting training on tools and systems, and leading operational projects to implement new products, releases, and solutions. This role is responsible for resolving escalated customer issues and managing operational relationships with large, complex partners. The Senior Lead Account Executive also provides guidance by coaching and training junior team members.

Responsibilities

Manages unique and complex partners that have strategic importance to the network

Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products

Leads strategic department projects, supporting other company projects and initiatives

Supports leadership team to analyze data and drive improvements that are quantified with metrics

Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments and partners with customers, internal and external stakeholders, and technical teams to select and prioritize high-value initiatives

Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes and ensures requirements are thoroughly documented, enhancing cross-team collaboration, and evaluating long-term impacts on system capabilities to reduce overall exposure

Acts as coach to peers and mentor to junior members and coordinates and facilitates Account Executive training for new and existing account executives

Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients

Successful candidates will need to complete a Language Assessment

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 6 years of payments industry experience within financial services

Fluent in Spanish and English

Preferred Qualifications:

Bachelor's Degree in Business, Finance, Information Technology or Engineering

8+ years of payments industry experience within financial services

Experience influencing key stakeholders, executive level clients or internal business partners

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Senior Lead Account Executive

Riverwoods, IL: $138,100 - $157,700 for Senior Lead Account Executive

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar Jobs

Part Time Customer Service Team Member MUST HAVE WEEKEND AVAILAVBILITY

Michaels • Lincolnwood, IL • 1h ago

Retail & Hospitality

Store - CHI-NAPERVILLE, IL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloadi...

1h ago

Go to Apply

Receptionist-State Farm Agent Team Member Staff

Illinois Employer • Chicago, IL • 1h ago

Retail & Hospitality

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13287290 State Farm Insurance Agency on the north side of Chicago is a leading ins...

1h ago

Go to Apply

Server Assistant (Busser) - American Craft Restaurant

Hyatt • Chicago, IL • 2h ago

Retail & Hospitality

Description: The Food Server Assistant is responsible primarily for assisting the Food Server in serving the guest. This person must have good communication skills as well as the ability to lift, pull and push moderate w...

2h ago

Go to Apply

Server - American Craft Restaurant

Hyatt • Chicago, IL • 2h ago

Retail & Hospitality

Description: Restaurant servers are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compila...

2h ago

Go to Apply

Warehouse Team Leader

JIE USA INC • Bloomingdale, IL • 3h ago

Retail & Hospitality

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13287034 JIE USA Inc. Warehouse Team Leader Bloomingdale, IL 60108 Overview Overse...

3h ago

Go to Apply

Retail Sales Associate

Camping World • Island Lake, IL • 3h ago

Retail & Hospitality

Camping World is seeking a Retail Sales Associate for our growing team. As a Retail Sales Associate you will be responsible for ensuring that every customer receives the best customer service. What You'll Do: Provide exc...

3h ago

Go to Apply

Xfinity Retail Service Associate

Comcast • Vernon Hills, IL • 3h ago

Retail & Hospitality

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin...

3h ago

Go to Apply

Retail Media Product Leader

Accenture • Chicago, IL • 3h ago

Retail & Hospitality

We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

3h ago

Go to Apply

CYP Food Service Worker

Commander, Navy Installations • Great Lakes, IL • 5h ago

Retail & Hospitality

Summary The purpose of the Child and Youth Program (CYP) Food Service Worker position is to perform a variety of food preparation and food service tasks for the CYP. This position is located in a child Development Center...

5h ago

Go to Apply

Delivery Driver I

Sherwin-Williams • Wheeling, IL • 9h ago

Retail & Hospitality

SWDS Driver are responsible for delivering products to customers from Sherwin-Williams stores using Company vans or pick-up trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the co...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.