Req ID: 358971
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Operations Analyst to join our team in Herndon, Virginia (US-VA), United States (US).
Job Summary:
We are seeking a detail-oriented and technically proficient Operations Analyst to support our federal business development and capture operations. This role combines Salesforce administration, data analytics, and process optimization to drive efficiency across the growth lifecycle. The ideal candidate will have strong technical skills in CRM management, data analysis, and automation, along with the ability to coordinate cross-functional teams and support strategic decision-making.
Job Duties:
Salesforce Administration & Development:
Manage the Salesforce platform, including user training, onboarding/offboarding, and issue resolution
Maintain data integrity across multiple Salesforce Orgs and perform bulk updates using Salesforce Data Loader
Enforce CRM governance, including naming conventions, required fields, stage definitions, and contact/account hierarchy
Sales Operations & Pipeline Support:
Partner with BD and Capture leads to maintain account and opportunity records, next steps, customer touchpoints, and capture milestones in the CRM
Develop and maintain Power BI dashboards and Salesforce reports for pipeline visibility and leadership readouts
Build weekly and monthly pipeline reports highlighting key changes, risks, aging opportunities, and required actions
Apply NTT DATA Federal qualification standards and stage-gate criteria to support go/no-go decisions
Gate Review & Process Orchestration:
Schedule and facilitate Growth Office gate reviews, managing agendas, pre-reads, decisions, and action items
Ensure owners close actions on time and maintain accountability throughout the process
Support pipeline meetings and capture milestone tracking
Research & Customer Intelligence:
Produce concise customer and opportunity briefs for priority accounts in Civilian agencies
Research mission priorities, procurement signals, contract vehicles, and known stakeholders
Curate and update Growth Office reference materials including capability one-pagers, past performance summaries, and competitor snapshots
SharePoint & Content Management:
Manage internal SharePoint portal, including monthly homepage updates and All Hands content posting
Maintain pursuit artifacts and trackers for Capture and Proposals teams
Support Solutions Team with Teams site management and distribution lists
Cross-Functional Coordination:
Coordinate across BD, Capture, Solutions Architecture, Pricing, and Proposals to ensure clear handoffs and milestone completion
Support compliance and quality alignment for internal audits and repeatable execution
Identify process improvement opportunities and implement automation solutions
Basic Qualifications:
Bachelor's degree in Business Administration, Information Technology, or related field
Minimum 3 years of experience in Salesforce administration and development
Proficiency in Excel, Power BI, PowerPoint, SharePoint, SOQL, and Python
Experience with CRM data management, reporting, and analytics
Strong understanding of federal business development and capture processes preferred
Excellent organizational, communication, and project coordination skills
Ability to work in a fast-paced environment and manage multiple priorities
Experience with LinkedIn Sales Navigator administration is a plus
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .
