Conference Concierge

GRAND GENEVA, LLC • Lake Geneva, WI • 5h ago

JOB REQUIREMENTS: Description If you\'re eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we\'re looking to create a strong, bright future - a future that includes you. What will you be doing? Be identifiable, visible, and accessible at all times to our meeting planners and guests Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc. Know all the facilities of the hotel and their hours of operation Inform Event Managers and banquet staff of any last minute changes such as location change Update Delphi with last minute changes Identify possibility for catering and opportunity for audio and visual upsell Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified Ensure all requested food and beverage, audio visual, and special requests have been correctly placed Review and complete Personal Event checklist Ensure guests know how to contact you Assist guests with all needs related to their meeting room set-up Confirm timing and guarantees for food and beverage Attend BEO, Pre-Con, and Huddle meetings Plan the \"post-con\" meetings with clients, Event Manager(s), and banquets staff Monitor pre-function areas to ensure they are clean and ready for the events Deliver and retrieve faxes and handle mail as requested for client Suggest and make reservations for dinner, local attractions, and sightseeing Be active in preventative maintenance around the hotel Prepare and deliver or mail thank you notes to contacts upon departure Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc. Perform other duties as assigned What do you bring to the role? Previous hotel and/or Banquets and Catering experience preferred Good leadership qualities ... For full info follow application link. \*\ APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2618DE821A71408B

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