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Credit and Collections Representative

ThermoFisher Scientific • Pittsburgh, PA • 16h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

Key Responsibilities:

· Communicate professionally, both written and verbal

· Effectively handle a high volume of email communication and phone contact

· Have a solid understanding of customer billing platforms that allow problem identification and solution

· Proficiency in key Excel functions that will drive collection efficiencies for large customers

· Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

· Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

· Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations

· Ability to react to and effectively handle changes in priorities based on business need

· Formulate a course of action to consistently accomplish or outperform established goals

· Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default

· Ability to work with minimal direction; following guidelines and company policy

· Support development and implementation of on-boarding content for new team members

· Use Practical Process Improvement techniques to identify and solution problem root cause

· Mentor and support other team members

Minimum Requirements/Qualifications:

· Bachelor's degree in a business field preferred.

· Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

· Goal oriented

· Possesses a high degree of integrity

· Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

· Ability to work effectively with other team members in an open environment

· Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle.

· Travel may be required at times, up to 20%.

Non-Negotiable Hiring Criteria:

· High School Diploma

· 5+ years of experience in collections and/or business or an equivalent combination of education and experience.

· Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

· Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

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