Scientist II Field Triage (R&D)

Quidel Corp. • Rochester, NY • 8h ago

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. The RoleAt QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Scientist II. This individual will conduct and manage technically challenging investigations to address on-market product quality issues and recommend solutions. Collaborating cross-functionally across QuidelOrtho, and with customers, they will use data analytics to drive scoping of investigations and decision making. They will use technical knowledge of biochemistry, physics, and process (chemical) engineering, along with scientific principles of how assays work, to design, conduct and document experiments to systematically identify failure mode/s and establish root cause/s. This position is located in Rochester, NY. The Responsibilities Assess failure modes of potential quality issues related to reagents, samples, testing protocol, consumables and analyzer systems reported by customers and internal stakeholders. Perform investigation into the product issue/s to understand nature of the problem. Work with cross-functional representatives in quality, customer support, lifecycle management team, operations and our development partners, to define the problem and deviation from intended performance. Perform investigation into the product issue/s to understand nature of the problem. Work with cross-functional representatives in quality, customer support, lifecycle management team, operations and our development partners, to define the problem and deviation from intended performance. Collect and analyze data from instruments and databases. Use knowledge of data analytics and statistics to discern significant trends to assess contribution of potential root causes. Design and conduct experiments to determine root cause either as sole investigator for small-scale and/or large investigations, or as part of a team to support large-scale investigations. Propose corrective actions for implementation to fix product issues. Document and maintain investigation records and findings. Communicate investigative findings to the Customer Service Organization in a way that enables broad dissemination and actionable use of technical knowledge. Complete Quality System records in conjunction with product investigations. Operate equipment in a biohazard lab environment. Communicate with an international community of technical support staff. Seek technical information and engender collaboration from development partners, inside/outside Ortho and outside the US. Learn the operating principles of complex electro/mechanical/software systems and scientific principles of how assay work. Occasional travel. Performs other work-related duties as assigned. The Individual Required: Minimum of 3 progressive years of experience with a Bachelor's degree in a scientific or engineering discipline. Biochemistry, Chemistry, Biology, Biotechnology or Biomedical science preferred and/or equivalent combination of education and experience. Ability to triage product issues and perform root cause investigations required. Experience wit

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