Senior Customer Operations Manager

ULINE INC • Kenosha, WI • 1h ago

JOB REQUIREMENTS: Senior Customer Operations Manager Kenosha Branch
12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and
customer-focused - that\'s what makes Uline\'s customer service
legendary! As a Senior Customer Operations Manager, continue this legacy
by empowering our team to minimize order delays and deliver the
exceptional experience our customers love. Careers Packed with
Potential. Backed by 45+ years of success, Uline offers opportunities to
grow your career with stability you can count on. Position
Responsibilities Manage Backorder and Custom / Drop-Ship operations,
focusing on quality, speed and accuracy. Guide leaders in analyzing
department results for trends and improvement opportunities. Track and
report gross profit, return, vendor performance and customer feedback
metrics. Work with other Uline teams to enhance customer service
processes and identify new product opportunities. Build strong vendor
relationships to resolve issues quickly and enhance service quality.
Minimum Requirements Bachelor\'s degree. 5+ years of experience in
Customer Service or Product Management, including 2+ years in a
management role. Knowledge of Order Entry, Purchase Order Systems and
Microsoft Office. Travel to Uline\'s North American branches and to
vendors. Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program that
covers professional continuing education. Employee Perks Cafe featuring
affordable daily meal options from local restaurants. On-site fitness
center and beautifully maintained walking paths. Best-in-class, clean,
modern facilities. About Uline Uline, a family-owned company, is North
America\'s leading distributor of shipping, industrial, and packaging
materials with over 9,000 employees across 14 locations. Uline is a
drug-free workplace. All new hires must complete a pre-employment hair
follicle drug screening. All positions are on-site. #LI-CB2 #CORP
(#IN-PPCS) #ZR-HQCS Our employees make the difference and we are
committed to offering exceptional benefits and perks!Explore Uline.jobs
to learn more! EEO/AA Employer/Vet/Disabled *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/BC805EE3E9414207

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