Customer Service Specialist

Rollins Inc - Orkin Pest Control • Huntsville, AL • 2d ago

We Need Your Next-Level Service Mindset at the

Best in Pests

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our

Customer Service Specialistposition gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have

more than a jobyoull have a

career with growth potential and benefitsthat go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive

opportunities to volunteer and give back.

With Orkins award-winning training program, youll

receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power?

Apply now!

Responsibilities

As a

Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.

Proficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs

Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs, and initiatives

Safeguards customers privacy and other proprietary information

We Offer

Competitive earnings starting at $18 to $25 per hour

Comprehensive benefits package including medical, dental, vision, maternity, and life Insurance

401(k) plan with company match, employee stock purchase plan

Paid vacation, holidays, and sick leave

Employee discounts, tuition reimbursement, dependent scholarship awards

Industry leading, quality, comprehensive training program

Why Orkin?

You are interested in an opportunity with career potential in a reliable, recession-resistant industry

You have a service-oriented mindset that leads you to build loyalty and trust with customers

You hold yourself responsible to commitments

You value being part of a team

You want to keep learning, improving and developing as a leader

You want to join a company that supports the community

You want a career with a purpose at a mission-driven company that values

Safety

Professionalism

Empathy

Integrity

Innovation

Qualifications

What do you need to be successful?

Previous experience in

Customer Service or Sales preferred

High School Diploma or equivalent required

Excellent interpersonal and communication skills

Basic computer skills in various software and web-based applications

Proficient in Microsoft Office

Strong attention to detail and follow through

Demonstrated ability to prioritize tasks and manage time efficiently

What will my wo

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