Customer Service Representative

Robert Half • Shawano, WI • 14h ago

Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Shawano, Wisconsin. This role involves assisting customers with inquiries, processing applications, and ensuring a smooth and efficient experience for all stakeholders. The ideal candidate thrives in a customer-focused environment and demonstrates strong communication and computer skills.

Responsibilities:

Respond to inbound customer inquiries promptly and professionally, ensuring satisfaction.

Process applications accurately and efficiently, following established procedures.

Maintain detailed records of customer interactions and transactions using provided systems.

Handle both inbound and outbound calls to address questions and resolve concerns.

Collaborate with team members to improve service delivery and streamline processes.

Provide support for order entry tasks, ensuring data integrity and accuracy.

Identify and escalate issues requiring additional attention or resolution.

Deliver exceptional service while adhering to organizational policies and standards.

Requirements

Previous experience in customer service, call center, or administrative roles.

Strong computer skills, including proficiency with data entry and relevant software.

Excellent verbal and written communication abilities.

Ability to handle inbound and outbound calls with attention to detail.

High attention to detail and accuracy in processing information.

Comfortable working in a fast-paced, customer-focused environment.

Experience in non-profit organizations is a plus.

Demonstrated ability to work both independently and collaboratively within a team.

If you are interested, give Kara a call at 920-666-6382!

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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