Summary The Primary Purpose of the Position is: To perform a variety of clerical duties in support oftheProsthetic andSensoryAidsSectiondetermining eligibility,preparing requisitions and purchasing items. The Organizational Location of the Position is: Prosthetic and Sensory Aids Service (PSAS), PSAS Administration Section, VA North Texas Health Care System (VANTHCS) Dallas, TX Responsibilities Duties include but are not limited to: Administrative Support (50 Percent) The incumbent receives veterans at the front desk and determines what is needed. They will render decisions on client eligibility for prosthetic devices and review request for prosthetic devices from a physician. They will issue items from Prosthetic Stock and post to the veteran's Prosthetic Record (2319) by using the Suspense record in the VistA system. They will counsel patients and provide instructions to patients in the use of prosthetic devices or schedule appointments for patents requiring services from the Prosthetic/Orthotic lab. Inventory and Consult Management (30 Percent) The incumbent also answers phone calls and assist the Inventory Manager with mail-outs as needed. They will review consults for eligibility and take action as needed. They will forward consults to other clinics as appropriate. They will sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered (non-stock or out of stock items). The incumbent will also assist with the Clothing Allowance and Home Improvement & Structural Alterations (HISA) programs by providing applications to patients. Purchase Requests (20 Percent) The incumbent will also purchase minor items of DME and assist with the Prosthetics Service Card (PSC) program to repair braces, wheelchairs, and prosthetic limbs up to the micro purchase threshold (currently set at $3000.00). The incumbent will help review and check in packages in the prosthetic area and warehouse when requested and make the appropriate notes in the Vista System. The incumbent performs other related duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives that are required to accomplish the mission of the Prosthetic Treatment Center. Work Schedule: Monday - Friday, 8:00 to 4:30pm Position Description Title/PD#: Prosthetic Clerk/PD07969A Physical Requirements: The work is mostly sedentary, requiring some walking, climbing, and carrying light to medium-heavy stock items of up to 50 pounds. The incumbent may potentially, although infrequently if at all, handle equipment returned from veterans with contagious diseases. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. As a condition of employment for accepting this position, you will be required to serve a 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: APPLIES TECHNOLOGY TO TASK - Records the receipt and issuance of equipment and supplies and stores them for use.; CLERICAL - Receives phone call, correspondence and visits from various individuals.; CONTRACTING/PROCUREMENT - Purchase items and verifies accuracy of invoices.; CUSTOMER SERVICE - Skilled ability to communicate, both orally and in writing, with individuals from a variety of backgrounds and with varying levels of understanding. .; PRODUCTION and PROCESSING - Determines eligibility, prepare requisitions, and purchasing items. OR Applicants may substitute education for the experience required for the GS-05 level. OR Applicants may also combine education and experience to qualify at the GS-05 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education To qualify on Education, you must possess 4 years above high school. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
