Retail Assistant Manager

Fedex Office • Madison, WI • 1h ago

JOB REQUIREMENTS: POSITION SUMMARY: Leads a store business unit,
focusing on creating a consistent and positive customer experience.
Assists in the supervision and oversight of all team members and
business operations, monitoring and facilitating all production and
retail processes, pick-up and delivery, shipping and quality control
processes. Manages store in the absence of the Store Manager. The Store
Assistant Manager is required to perform all functions normally
performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES: (This
is a representative list of the general duties the position may be asked
to perform, and is not intended to be all-inclusive) Demonstrates
consultative behaviors to ensure friendly, polite, expert service is
delivered to all customers Evaluates the efficiency and productivity of
team members in creating positive customer experiences If necessary,
resolves customer disputes and complaints to ensure timely resolution
and customer satisfaction Creates a customer focused environment in all
areas of the store (production, retail, self service, and shipping) and
monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to
improve service experience ensuring customers needs are met quickly and
quality products are delivered Provides training and development of team
members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and
assists Store Manager with the hiring of team members Coaches, counsels
and provides feedback to team members on their performance and to ensure
adherence to company policies and standards Maintains communication with
the Store Lead Consultant and/or production team to ensure deadlines are
met and quality checks are being performed Oversees shipping related
services and activities Responsible for communication with the Store
Manager and team members on daily/weekly/monthly goals, performance to
plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and... For
full info follow application link. FedEx Office is an equal opportunity
employer and prohibits discrimination and harassment against any
employee or applicant on the basis of race, color, religion, national
origin, citizenship, genetic information, age (except for bona fide
occupational qualifications), sex, pregnancy (including childbirth or a
related medical condition), disability, sexual orientation, gender
identity, gender expression, marital status, military leave or service,
status as a disabled veteran or other covered veteran status,
participation in EEO protected activity, any other status protected by
federal, state, or local law, or association with a person on the basis
of one or more of the foregoing. America\'s Military Veterans and
individuals with disabilities are strongly encouraged to apply.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/FB594442592A4B1B

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