Remote Medical Interviewer

Aston Carter • Frederick, MD • 6h ago

Job Title: Remote Medical Interviewer

Job Description

This temporary position involves scheduling and conducting interviews with applicants. The role requires professionalism and effective communication to gather pertinent personal and medical information during interviews and follow-up calls.

Responsibilities

Conduct professional, courteous, and articulate interviews and follow-up calls with applicants to gather necessary personal and medical information.

Review documents, notes, and correspondence for additional information to support the interview process.

Accurately enter data related to applications into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity.

Provide prompt and professional service to all inquiries received by phone or in writing, maintaining departmental standards.

Correspond effectively using proper grammar and spelling with department staff, underwriting staff, vendors, and other departments to resolve issues and expedite business processes.

Communicate AppAssist policies, procedures, and guidelines effectively to internal and external customers.

Essential Skills

3+ years of Administrative/Customer Service experience, preferably in a call center.

Strong medical vocabulary and comfort with medical terminology.

Detail-oriented with strong organizational skills.

Proficient in Microsoft Office and computer savvy, especially when working remotely.

Additional Skills & Qualifications

Experience in insurance and medical fields.

Excellent communication skills.

Ability to work independently and manage time effectively.

Work Environment

The position is fully remote, with shifts from Monday to Friday, 1:30 PM - 10:00 PM. Training will be conducted remotely. Employees must have a private office space and connect their computer directly to a router (not wireless). The role involves being part of a team of 7-10 Case Managers, initially focusing on learning the business through customer interactions.

Job Type & Location

This is a Contract position based out of Frederick, MD.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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