Senior Service Designer - Information Technology Executive 2
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Senior Service Designer - Information Technology Executive 2
Salary
$100,773.00 - $153,096.00 Annually
Location
Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2026-42163
Department
Executive Offices
Division
EX OA GG ITDC
Opening Date
02/12/2026
Closing Date
2/16/2026 11:59 PM Eastern
Job Code
01722
Position Number
00040247
Union
Non Union
Bargaining Unit
A3
Pay Group
ST11
Bureau / Division Code
00812400
Bureau / Division
General Government IT Delivery Center
Worksite Address
555 Walnut Street
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
Katie Bates
Contact Phone
717.772.5358
Contact Email
Kabates@pa.gov
Description
Benefits
Questions
THE POSITION
Join us as a Senior Service Designer and help transform how the Commonwealth delivers services to its employees and citizens. In this role, you will lead IT and digital modernization strategies across multiple state agencies, ensuring that government operations are efficient, secure, and user-friendly.
What You will Do:
Reimagine employee services by designing processes that make work easier for thousands of Commonwealth employees.
Use research and user insights to understand agency needs and pain points.
Develop service blueprints and journey maps that align business objectives with technology solutions.
Simplify complex government operations through consistent design standards and proto@types.
Collaborate with agency leaders and IT teams to deliver modern, integrated services that improve both internal workflows and public-facing programs.
DESCRIPTION OF WORK
Why You Will Love This Role:
Drive modernization: Help agencies adopt digital-first strategies that reduce complexity and increase efficiency.
Lead innovation: Set the standard for service design across multiple agencies and influence statewide transformation.
Mission-driven work: Be part of a team committed to making government services simpler, faster, and more responsive.
If you are ready to design solutions that empower employees and strengthen government operations, bring your expertise in research, design thinking, and technology to Pennsylvania's IT General Government Delivery Center.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00040247) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. You are required in the office three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. It is possible during the training period, or by management request, more frequent days in the office will be required. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Eleven years of professional information technology experience;or
Seven years of professional information technology experience and a bachelor's degree;or
An equivalent combination of experience and training.
Additional Requirements:
You must have a deep understanding of service design principles, frameworks, and methodologies.
You must have experience in qualitative and quantitative research methods.
You must be proficient in creating customer journey maps, service blueprints, and ecosystem maps to visualize complex service interactions.
You must have experience leading workshops, co-creation sessions, and design sprints with cross-functional teams.
You must be able to perform essential job functions
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time professional information technology experience do you possess?
7 years or more
6 but less than 7 years
5 but less than 6 years
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How many semester credits of graduate coursework have you completed in a computer/information technology field, such as Computer Science; Computer Management; Management, Computer, or Business Information Systems; Microcomputer Technology; Microcomputer Analysis; Information Technology; Desktop Technology; Information Systems Management; Networking; System Engineering; or Software Analysis and Design? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
04
Additional Requirement:Do you have experience with qualitative and quantitative research methods?
Yes
No
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
Additional Requirement:Do you have experience leading workshops, co-creation sessions, and design sprints with cross-functional teams?
Yes
No
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
